No network and no mobile data

Hey there ​@Ohgigi12, sorry to hear that. Are you still having issues now?

Do you have any signal at all? 

Also, what’s your full postcode and what phone do you have please?

Thanks,

Tyler

Hi Tyler,

Yes, I’m still having problems with my signal in my area. I haven’t had internet since Tuesday, and now it’s Friday with no improvement. I’m using an iPhone 13 and my postcode is Cf24 1RS 

Thanks 

Hi ​@Ohgigi12 

Have you tried a reboot of your handset? Do you have VoLTE enabled?

Can you please let us know if you are still experiencing issues with this? Thanks.
 

Hi ​@Siân 

Yes, I’m still experiencing the issue. I’ve already tried everything, including rebooting my phone, but nothing has worked.

Thanks.

Hi ​@Siân 

i’ve just checked I got 4G or 5G options without VoLTE

Hi ​@Tyler

Is VoLTE enabled on my account for my eSIM and iPhone 13? I can’t go on the weekend without No network and no mobile data again. 

Hi ​@Ohgigi12  you would need to have VoLTE enable on your device.

Can you please try following all the steps on this article - I can't use my mobile data (4G/5G) on my SIM. What should I do? | iD Mobile Community

Please let us know how you get on.