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Question

no network coverage

  • July 18, 2025
  • 6 replies
  • 57 views

Jamo
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Is anyone having the same problem while at home I don't have any network coverage can't make calls or text even no WiFi calling this has been happening since last Friday? 😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀

6 replies

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  • iD Mobile Employee
  • July 18, 2025

Hi ​@JamoΒ 

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We’re very sorry to hear this.

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Please could you provide the postcode?

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Anika


Jamo
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  • July 18, 2025

HX1 2NBΒ 


Jamo
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  • July 18, 2025

You're about the 7th person I've spoken to about this and nothing seems to work when you look on line it tells me my network is full it's just happening in my house it's absolutely fine when I'm set outside and waiting for the team to get in touch I was told in Monday that there will be in touching 48 hours no one has been in touch getΒ 


Jamo
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  • July 18, 2025

I'm sorry but you're answering is not really helpful no.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 21, 2025

Hey there ​@Jamo, I have seen you’ve mentioned this issue accross various threads. As previously mentioned, I see you're already in touch with us via different platforms, and seen that the technical team are investigating your issue further. Therefore, we’d request to await further updates from them and that team.Β 

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Sometimes, a coverage issue can take longer to investigate than expected, and our technical team will be doing all they can to assist further, so we thank you for your patience.

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Thanks,

Tyler


Jamo
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  • July 21, 2025

I have spoken to another representative who has logged the case again I've now been given a a reference number I do hope it's resolved quickly as I need to be able to take and receive calls while in my property many thanks for your helpful reply.

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