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No network coverage and “Network name” does not appear in Settings in Primary

  • July 29, 2025
  • 12 replies
  • 119 views
NatOxe
Active Contributor

Hi. I joined iD mobile on 16/07 from 3 using a PAC. However I have only got data service and no network coverage. So I have been unable to make calls or message from my phone except when I have a solid WiFi connection since 16/07. I have contacted iD chat bot before today and was given a number of steps to follow which did not work. I was put through to a live chat with two separate agents. I was told to wait until engineering work was complete in my area and to keep refreshing network settings but this has not worked either.

    12 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • July 29, 2025

    Hi ​@NatOxe 

     

    Sorry to hear this, do you get 4G/5G or not?

     

    Are you sure the SIM card was swapped from the Three UK one to ours when the transfer happened?

     

    Tom

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    NatOxe
    Active Contributor
    • NatOxe
    • Author
    • Active Contributor
    • July 29, 2025

    Hi Tom. Thanks for replying. I occasionally get 4g / 5g. I did move my 3 SIM to the new phone on 16/07 for the planned transfer. 
     

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • July 30, 2025

    Hi there ​@NatOxe, to confirm, are you using the iD Mobile SIM card now in your phone?

     

    Thanks,

    Tyler

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      NatOxe
      Active Contributor
      • NatOxe
      • Author
      • Active Contributor
      • July 30, 2025

      Hi ​@Tyler C. I am using the ID Mobile SIM card in my phone. Can you please help me or let me know what I need to do to resolve the issue? My PAC was only valid for 30days from 03/07/2025

      Thanks

      Nathan

      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • July 30, 2025

      Hi there ​@NatOxe, thank you for confirming.

       

      When you go into phone settings, is your phone number showing correctly?

       

      Also, what device do you have please?

       

      Thanks,

      Tyler

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      NatOxe
      Active Contributor
      • NatOxe
      • Author
      • Active Contributor
      • July 30, 2025

      ​@Tyler C  I have an iPhone 16 Pro. 
      In Settings > Apps > Messages my phone number is showing as +447983…… and in Phone it’s showing +447983…… for both Primary and Mobile Data. 
      I have also tried various network refreshes over the past days as advised. 

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • July 30, 2025

      Hi there ​@NatOxe, and to confirm, that phone number is the correct one?

       

      Just to check, is it affecting data, calls or texts?

       

      Thanks,

      Tyler

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      NatOxe
      Active Contributor
      • NatOxe
      • Author
      • Active Contributor
      • July 30, 2025

      Hi ​@Tyler C 

      My full correct number (including the country code is showing)

      I can only make calls and send / receive messages when I have a data or WiFi connection. 

      NatOxe
      Active Contributor
      • NatOxe
      • Author
      • Active Contributor
      • July 30, 2025

      Hi ​@Tyler C 

      Can you let me know what I can do next in order to get my iD Mobile service up and running please?

      Are you able to help me any further or do I need to contact someone else?

      Thanks

      Nathan

      A
      iD Mobile Employee
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      • Anika A
      • iD Mobile Employee
      • July 30, 2025

      Hi ​@NatOxe 

       

      Have you tried resetting your network settings?

       

      Anika

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      NatOxe
      Active Contributor
      • NatOxe
      • Author
      • Active Contributor
      • July 30, 2025

      Hi ​@Anika A 

      Thanks for your reply but I have tried countless daily network refreshes.which have no effect. 
      As far as I can see either the SIM is at fault or the porting of my number using the PAC didn’t work out on 16/07

      Is there any other way of resolving this? For example iD Mobile checking the porting request?

      Thanks

      Nathan

      A
      iD Mobile Employee
      Forum|alt.badge.img+6
      • Anika A
      • iD Mobile Employee
      • July 30, 2025

      Hi ​@NatOxe 

       

      We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

       

      To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

       

      Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

       

      We’ll see you there. 

       

      Anika

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