Hello I haven’t been able to have any network connection both outside and inside on the BH8 area Bournemouth, please can someone help anytime I start a live chat it closes as soon as I’m connected to an agent. I have done all the usual check switches on and off taken sim out etc but no connection at all no calls data or text services seem to be working , luckily I work from home so just using the WiFi but I really need it for when I go out! Help!
+7Hi
Can you please check your post code on our status checker, to see if there are any issues reported in your area at the moment? Improve Mobile Coverage | Check Mobile Coverage | iD Mobile Network
Hello yes the coverage has been fine it just says 5G is not covered at the moment but 3G and 4G is all good , I need to switch to another network as it has nearly been 5 days now if this issue cannot be resolved ??
+7OK, theres steps and things we can check for you.
Is it just calls affected, or data too
What handset are you using please?
Are you using an eSIM or physical SIM?
Have you already contacted us about this at all?
It’s everything I am afraid calls texts and mobile data, I am using a physical sim on an iPhone 14 Pro yes I am trying to email as well as live chat but the live chat has been unhelpful because when I get through to an agent it immediately closes and ends the chat frustratingly
+7OK
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