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no network for weeks

  • September 24, 2024
  • 3 replies
  • 41 views
N
New
 Contributor

I cannot make calls or receive calls for over 4 weeks now. 
My husband is a cancer patient, he is having chemotherapy and I cannot access calls
From the hospital or make calls to the cancer nurses when I need them urgently. 

I have tried everything on the website help page , the sim doesn’t work in any other phone either. You provide no live help. I pay £37 a month for nothing. Send me another sim or cancel my Contract. 

Can you imagine how panicked I am
When I cannot make a call
For help when my husband is not well !!!!! 

Sort this out asap, I am going to take this further as I believe I am Being scammed , you take full payment without fail without providing me with any kind of service. No network , no customer service, no number to call . 
Everyone else’s mobile network works fine. My kids are on three mobile and their phones work perfectly. The issue is with Id mobile. 
Noreen Ali

    3 replies

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8484 replies
    • September 30, 2024

    Hi @noreenaali 

     

    I’m sorry to hear this, the following may be worth taking a look into.

     

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    New
 Contributor
    • noreenaali
    • Author
    • New
 Contributor
    • 1 reply
    • September 30, 2024

    No this does not help. I am Not on 3G. I have tried everything on ur community page. My 4g is enabled. I have a iPhone 14. Everyone else’s phone in my house works . I am the only one with ID mobile and only you are not providing me with a service and charging me the full £37 every month. I’m fed up of being passed from pillar to post. Cancel my Contract and give me my money back. 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 5223 replies
    • October 3, 2024

    Hey there @noreenaali, when you go into phone settings, is your number showing?

     

    Also, please try turning off iMessage, then restart your phone and attempt a few calls, and see if this helps.

     

    Finally, what’s the full postcode you’re having issues in please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


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