I cannot make calls or receive calls for over 4 weeks now.
My husband is a cancer patient, he is having chemotherapy and I cannot access calls
From the hospital or make calls to the cancer nurses when I need them urgently.
I have tried everything on the website help page , the sim doesn’t work in any other phone either. You provide no live help. I pay £37 a month for nothing. Send me another sim or cancel my Contract.
Can you imagine how panicked I am
When I cannot make a call
For help when my husband is not well !!!!!
Sort this out asap, I am going to take this further as I believe I am Being scammed , you take full payment without fail without providing me with any kind of service. No network , no customer service, no number to call .
Everyone else’s mobile network works fine. My kids are on three mobile and their phones work perfectly. The issue is with Id mobile.
Noreen Ali
no network for weeks
No this does not help. I am Not on 3G. I have tried everything on ur community page. My 4g is enabled. I have a iPhone 14. Everyone else’s phone in my house works . I am the only one with ID mobile and only you are not providing me with a service and charging me the full £37 every month. I’m fed up of being passed from pillar to post. Cancel my Contract and give me my money back.
+24Hey there
Also, please try turning off iMessage, then restart your phone and attempt a few calls, and see if this helps.
Finally, what’s the full postcode you’re having issues in please?
Thanks,
Tyler
Reply.
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