Since December 31st we have no network - we can't make or receive calls, the Internet doesn't work, we can't send or receive text messages. I contacted the ID on the chat, it was supposed to be reset and nothing. I pay 19 pounds for one bill monthly and for several days we have been excluded from communication with others… My partner bought a card from another network to have contact with others. It's really not right, because we pay bills monthly, commit for two years, and you won't even fix the network connection for a few days.