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Question

No network in area for weeks, even though it states i have full 4G

  • July 22, 2025
  • 6 replies
  • 71 views
B
New Contributor

Hi, 

 

for weeks now as soon as I leave my house and disconnect from my home WI-FI, my phone reception states I have a health service of 4G however if I try to use any internet data it dosent work in the slightest. I have tried resetting phone, trying sim on a new phone and still nothing. 
The only time my data seems to work is when I leave my home town. 
 

area is C010

when running a status checker via ID mobile it comes up with this 

 

“We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

We're sorry for any disruption this may cause and will add any further updates here.”

 

What’s the point in paying for a service if you can’t use it. 
 

anyone else experiencing or experienced a similar issue, and if so how or what did you do? 

 

    6 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • July 23, 2025

    Had a similar network status message in my area for 12+ months, ​@BenjaminSurtees. 

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • July 23, 2025

    Hey there ​@BenjaminSurtees, sorry to hear that. What’s the full postcode please, and what date did you first notice the work on-going?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    B
    New Contributor
    • BenjaminSurtees
    • Author
    • New Contributor
    • July 23, 2025

    Hi Tyler, 

     

    full postcode is CO10 0XP and this has been going on for about two months now. 
     

     

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • July 26, 2025

    Sorry to hear that ​@BenjaminSurtees, and I can indeed see there is on-going work in your area. If you’ve had issues for about two months, have you reported this to us previously at all, or is this the first time please?

     

    Also, have you tried restarting your phone, and resetting network settings to see if it helps at all?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    B
    New Contributor
    • BenjaminSurtees
    • Author
    • New Contributor
    • July 26, 2025

    Hi Tyler, 

     

    this is the first time reporting as have been monitoring the ID mobile status page. 
     

    i can confirm i have tried restarting phone and network settings, this did not help. 
     

    thanks

     

    ben 

    Kash M
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash M
    • iD Mobile Employee
    • July 28, 2025

    Hi ​@BenjaminSurtees,

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

    We’ll see you there.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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