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no network signal and no data

L
New
 Contributor

I’ve got no service or data only been like this since the weekends issues with three mobile phasing out 3G.

 

I need my phone for my cancer treatment and have called up the vulnerable customers line to be fobbed off with I don’t know answers and try later and still nothing happening, 44.99 a month I pay for something I can’t even use.

never had this problem with any other network

    2 replies

    L
    New
 Contributor
    • liam199308
    • Author
    • New
 Contributor
    • 1 reply
    • June 28, 2025

    Day 4 still no service and seriously let down by the vulnerable customers help line, would rather be with a different service provider now and cancel the whole contract disgraceful customer service. 
     

     

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+13
    • Siân W
    • iD Mobile Employee
    • 1420 replies
    • June 30, 2025

    Hi ​@liam199308  sorry for the delay in our reply, and for the service you have received. This is very disappointing to hear.

    Can you please try following the steps on the article (particularly the VoLTE option) - I can't make or receive calls from my SIM. What should I do? | iD Mobile Community

    If you are still having trouble, please let us know and we can assist further.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


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