Since 3G was taken away in my area of work (21st November) I have no network whatsoever. My family cannot reach me for 9+ hours. I had a number of ‘live chat’ conversations when it happened and was told a couple of lies about unplanned works which were due to finish. Those dates passed, still no network. My third live chat had an operator agree they knew there was no service where I am. They opened a complaint for me on 12th December. Since that time I have had one email asking me for security details which I provided, then a second email saying there were no problems with my service at my home address when I had stated clearly, more than twice, that it was my work address. I have had no reply since 28th December. I understand there has been one bank holiday in that time but I was told the operators work across the weekends. At one point I was told a call had been made to me but it went to answerphone, well yes, I have NO NETWORK so cannot take calls!!
The customer service is so bad that I want to leave. I am being told I need to pay over £700 to leave. How can this be acceptable when I am not even receiving the service I pay for?! Does anyone know if due to this I am able to leave or return the phone and move to someone else? My contract began in July 2025.
My children’s school have tried to contact me, my elderly father. I cannot risk being uncontactable for that amount of time every single day. I must have some consumer rights, surely?
