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No one availabile in live chat for help

  • October 15, 2025
  • 8 replies
  • 125 views
L
Active Contributor

 Data not working since Monday noon. Calls and text messages are fine. I've tried every recommendation from FAQs. Tried live chat multiple times as well but no one available to help me. I got an e sim.

Best answer by iD Support

Hi ​@Leopthu 

 

I'm really sorry to hear that you've had no data access since Monday and were unable to get support through Live Chat. We're here now and will do our best to help you.

To start, could you please confirm the following:

Do you have any remaining data allowance, or has your data bundle run out?

What is the make and model of your phone?

Once I have this information, I can look into the issue further for you

 

Michael Z

    8 replies

    iD Support
    iD Mobile Employee
    • iD Support
    • Answer
    • October 15, 2025

    Hi ​@Leopthu 

     

    I'm really sorry to hear that you've had no data access since Monday and were unable to get support through Live Chat. We're here now and will do our best to help you.

    To start, could you please confirm the following:

    Do you have any remaining data allowance, or has your data bundle run out?

    What is the make and model of your phone?

    Once I have this information, I can look into the issue further for you

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    Active Contributor
    • Leopthu
    • Author
    • Active Contributor
    • October 15, 2025

    Hi Michael 

     

    Thank you for getting back to me.

     

    I'm on unlimited data and 2 years contract with UD mobile phone - Samsung Galaxy S24.

    iD Support
    iD Mobile Employee
    • iD Support
    • October 15, 2025

    Hi ​@Leopthu 

     

    Thank you for the above.

     

    Can you try and manually connect to iD mobile network via the steps.
     
    Swipe down on the main screen to reveal the notifications panel
    Tap the settings icon
    Tap Connections
    Tap Mobile networks
    Tap the switch button to turn Select automatically off
    Select iD mobile

    Wait few minutes and try test services again

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    Active Contributor
    • Leopthu
    • Author
    • Active Contributor
    • October 15, 2025

    Hi

     

    I have tried. It doesn't work.

    It's on full signal but no data working at all.

    JoeKing
    Silver Contributor
    Forum|alt.badge.img+11
    • JoeKing
    • Silver Contributor
    • October 16, 2025

    ​@Leopthu  Hello have you checked if there's been any ongoing work or reported outage in your postal code area?

    https://www.idmobile.co.uk/help-and-advice/coverage

    Sometime its also good to check on the Three mobile website for outage reports. There may well be limited service's once again on your area. 

     

    Joe 😉

    Android OS 15 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    L
    Active Contributor
    • Leopthu
    • Author
    • Active Contributor
    • October 16, 2025

    Hi

     

    I just checked both ID and 3 network. It says excellent service for both. There's no outage.

    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • October 16, 2025

    Thank you for confirming ​@Leopthu 

     

    Are you able to test your SIM in an alternative handset at all?

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    Active Contributor
    • Leopthu
    • Author
    • Active Contributor
    • October 16, 2025

    Hi

     

    As i mentioned in my previous enquiry. I got an e sim. Not a physical one.

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