I have recently joined ID and unfortunately since joining whenever I am making calls away from my home at any location across the UK as I have tested whilst travelling I am either not able to make calls or they cut off during a call and then will not allow me to callback. Extremely frustrating as I work in the community with vulnerable patients and need to be able to contact colleagues/services to ensure my safety.
I have seen this issue in another chat, they recommend turning VoLTE on but I have no option for this. I’ve tried the live chat and keep going round in circles with this, there are no connection issues in my area or where I have within the UK, I purchased this IPhone with my SIM direct from ID mobile so should therefore be compatible.
My experience so far is unsatisfactory as I cannot find any option to speak with a human and this phone and contract are currently not fit for purpose-please can someone from ID mobile contact me to discuss as a matter of urgency?
no or sporadic phone connection
Best answer by Emmabelb
I managed to get through to the complaints department as it was the only phone number I could find to discuss in person. Yes I have just today received my new SIM and all seems to be well-if only I could have had the advice a month ago I would have been able to make and receive calls as I should be able.
+25Hi
I’m sorry to hear this, all iD Mobile plans have the option to return early on in the cooling off period should you find the connection is not right for you, have you considered this?
Have you tried a replacement SIM card?
Tom
I hadn’t realised this was an option and imagine I’m out of timescale now, as over 30days, I’ve had the phone since 13th July-I was hoping it would rectify then by the time I’ve managed to find a way of contacting you, which took some doing, it’s probably too late and I believe I am now tied into this contract for 2 years! Is there any way I can rectify this connection issue please?
+24Hi
I would advise contacting our Live Chat Team so that they can quickly take a look into your issue and escalate further if required.
You can contact the team via the link below:
https://www.idmobile.co.uk/live-chat
Kash
I have tried the live chat on several occasions but keep going round in circles-I should have great coverage, the SIM does exactly the same in 2 other devices I’ve tried-no connection or sporadic. How can I resolve this issue please as this SIM card is not fit for purpose and I’m signed into a contract for 2 years without being able to use it?
I managed to get through to the complaints department as it was the only phone number I could find to discuss in person. Yes I have just today received my new SIM and all seems to be well-if only I could have had the advice a month ago I would have been able to make and receive calls as I should be able.
Hi, is there a problem with connectivity? No Internet service in NG17 again. Been no connection all bloody day.
+22Okay.
Sorry to be a pain, but this one might point to whether yours is related to 3G being switched off
(again just put your postcode in there)
It defaults to the 4G result first, but you can select 3G and 5G too.
But yes, if this too shows no issues I totally understand why you’re regretting it. If its a new contract and you’re no more than 30 days into it, you should be able to cancel without penalty.
+22So, you’re another one in a similar boat to me then, crap signal. Though mine is showing on Three’s network status page.
Having said that, being as 3G has also gone in your area, it might be worth having a look at this
But, even if you tweaked your phone, this does not guarantee it’ll work on 4G or LTE but either needing VoLTE. As more and more of us lose 3G we’re finding that some of the phones are no longer compatible on the iD network - this can be the age of the phone, or more frustratingly its because the phone isn’t truly unlocked to all networks.
What phone do you have?
Can't even see what network I'm connected to.
Top of screen: WiFi icon. Telephone handset. Signal strength (1st small bar).
Crap really.
+22I have to admit, whilst typing this reply, my phone call quality is totally foobared. And data isn’t loading either.
What make and model phone you using
Was it purchased direct from iD? - the reason for asking as if you brought it with you from Vodafone, O2 or EE there’s every chance it won’t work on iD (they use Three’s network) since the 3G was switched off in your area.
Samsung Galaxy S24 5G upgrade with iD.
It seems to be behaving, for now. Haven't had time to get a replacement sim from local currys.
+24Hey there
How long have you had issues for please, and what’s the full postcode?
Does your SIM work better in another device at all?
Have you tried restarting your phone/resetting network settings?
What was said via Messenger?
Thanks,
Tyler
+22Samsung Galaxy S24 5G upgrade with iD.
It seems to be behaving, for now. Haven't had time to get a replacement sim from local currys.
So this was bought and provided by iD (or Currys)?
Have you by chance tried using an eSIM in that phone?
The reason for asking is because there’s becoming a pattern of newer Samsung’s ‘failing’ due to using eSIM’s and then trying to go back to a physical SIM.
Upgraded off iD. app. No new sim with phone, had to put sim card in from old S22.
+22So you merely upgraded the account taking a new phone with that deal?
Although from looking at your image above, showing low signal strength, if you’ve ensured 4G/LTE with either NEEDING VoLTE enabled using the link above (copied here again just in case)
Having said that, being as 3G has also gone in your area, it might be worth having a look at this
I’d be inclined to say you need a replacement SIM to rule the SIM being the cause.
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