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no phone calls

  • October 19, 2024
  • 2 replies
  • 39 views
stantomalin
Community Member

For the past two days I have not been able to make or receive phone calls.

I have data and can send/receive texts - just no phone calls.

I have gone through it with the chatbot concerning the 4g switchover and all seems fine.

Not sure what else I am supposed to do to diagnose the problem.

 

Best answer by Decembersangel72

Hi @stantomalin 
It certainly sounds like 3G has been turned off in your area and your phone isn’t set up to connect to the VoLTE (4G) network.
What phone do you have?
Is it on the ‘Approved handsets’ list?
https://www.idmobile.co.uk/help-and-advice/approved-handsets

Do you have ‘LTE’ enabled on your phone? This is a necessity to enable connection to the VoLTE(4G) network.
4G is only a label for the 4th Generation network and not the the ‘actual’ type of connection which is VoLTE (Voice over LTE).
It is worth doing an internet search to see if you can find an answer e.g. how to enable VoLTE on (make/model)

Good luck x

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    2 replies

    Decembersangel72
    Silver Contributor
    Forum|alt.badge.img+12
    • Decembersangel72
    • Silver Contributor
    • 358 replies
    • Answer
    • October 19, 2024

    Hi @stantomalin 
    It certainly sounds like 3G has been turned off in your area and your phone isn’t set up to connect to the VoLTE (4G) network.
    What phone do you have?
    Is it on the ‘Approved handsets’ list?
    https://www.idmobile.co.uk/help-and-advice/approved-handsets

    Do you have ‘LTE’ enabled on your phone? This is a necessity to enable connection to the VoLTE(4G) network.
    4G is only a label for the 4th Generation network and not the the ‘actual’ type of connection which is VoLTE (Voice over LTE).
    It is worth doing an internet search to see if you can find an answer e.g. how to enable VoLTE on (make/model)

    Good luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2296 replies
    • October 22, 2024

    Hi @stantomalin 

     

    Thanks for reaching out to us here on the community. 

     

    Could you please confirm which handset you are using and what steps you have already gone through with our support team? 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


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