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No phone coverage for over 36hrs

  • 7 September 2024
  • 2 replies
  • 43 views

ID absolute joke of a company. My phone signal suddenly went off and I now cannot make or receive phone calls for over 36hrs. I then get a sms from ID saying they are reactivating my sim even though I have not ordered a new sim. Live chat people have no, clue why that sms was sent so as a result I have no phone signal have tried resetting network settings etc. I will be switching it Lebara if this does not get resolved in 24hrs. As usual being fobbed off by the live chat people who basically washing their hands of it. 

Best answer by Tyler

Hey there @Sueboo1952, thank you for reaching out.

 

If you believe a SIM card was activated/deactivated that wasn’t yourself, then this would be fraud, which we do take very seriously.

 

Please reach out again ASAP to our live-chat team and let them know that you believe you’ve been a victim of fraud, and also provide them with a crime reference for the investigation into this further:

 

https://www.actionfraud.police.uk/

 

https://www.idmobile.co.uk/live-chat

 

@Zoe Boulter-Cawthorne, I’ve just replied to you on another post, so please respond there.

 

Thanks,

Tyler

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2 replies

Zoe Boulter-Cawthorne
New
 Contributor

I have also lost my telephone network, also unable to contact ID mobile!! 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2009 replies
  • Answer
  • September 10, 2024

Hey there @Sueboo1952, thank you for reaching out.

 

If you believe a SIM card was activated/deactivated that wasn’t yourself, then this would be fraud, which we do take very seriously.

 

Please reach out again ASAP to our live-chat team and let them know that you believe you’ve been a victim of fraud, and also provide them with a crime reference for the investigation into this further:

 

https://www.actionfraud.police.uk/

 

https://www.idmobile.co.uk/live-chat

 

@Zoe Boulter-Cawthorne, I’ve just replied to you on another post, so please respond there.

 

Thanks,

Tyler