ID absolute joke of a company. My phone signal suddenly went off and I now cannot make or receive phone calls for over 36hrs. I then get a sms from ID saying they are reactivating my sim even though I have not ordered a new sim. Live chat people have no, clue why that sms was sent so as a result I have no phone signal have tried resetting network settings etc. I will be switching it Lebara if this does not get resolved in 24hrs. As usual being fobbed off by the live chat people who basically washing their hands of it.
Answer
No phone coverage for over 36hrs
Best answer by Tyler C
Hey there
If you believe a SIM card was activated/deactivated that wasn’t yourself, then this would be fraud, which we do take very seriously.
Please reach out again ASAP to our live-chat team and let them know that you believe you’ve been a victim of fraud, and also provide them with a crime reference for the investigation into this further:
https://www.actionfraud.police.uk/
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
This topic has been closed for replies.
I have also lost my telephone network, also unable to contact ID mobile!!
+24Hey there
If you believe a SIM card was activated/deactivated that wasn’t yourself, then this would be fraud, which we do take very seriously.
Please reach out again ASAP to our live-chat team and let them know that you believe you’ve been a victim of fraud, and also provide them with a crime reference for the investigation into this further:
https://www.actionfraud.police.uk/
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
