ID absolute joke of a company. My phone signal suddenly went off and I now cannot make or receive phone calls for over 36hrs. I then get a sms from ID saying they are reactivating my sim even though I have not ordered a new sim. Live chat people have no, clue why that sms was sent so as a result I have no phone signal have tried resetting network settings etc. I will be switching it Lebara if this does not get resolved in 24hrs. As usual being fobbed off by the live chat people who basically washing their hands of it.
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I have also lost my telephone network, also unable to contact ID mobile!!
Hey there
If you believe a SIM card was activated/deactivated that wasn’t yourself, then this would be fraud, which we do take very seriously.
Please reach out again ASAP to our live-chat team and let them know that you believe you’ve been a victim of fraud, and also provide them with a crime reference for the investigation into this further:
https://www.actionfraud.police.uk/
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
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