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No reception

Atifdarr
Community Member
I have just received my SIM and I am not receiving a reliable reception. So far I have not received any calls, but there have been missed calls. When I signed up I checked the coverage and it was ok.

What can I do now?

Best answer by Atifdarr

Hi,

Thanks for your reply. I have an LG G5, I could not find a wifi calling option. I will try the 3G option and see if it makes any difference to reception. Thanks.
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    2 replies

    Phil H
    iD Mobile Employee
    • Phil H
    • iD Mobile Employee
    • 411 replies
    • April 25, 2018
    Hi Atifdarr. It's unfortunate to hear that you are not getting the expected coverage in your area. It's difficult to accurately predict the service each individual will receive.

    If you are using a 4G phone, you should automatically pick up the best signal but you can try changing the settings to use 3G only to see if this helps.

    We also provide WiFi calling on iPhones which can be used for calls and texts around home or work.

    If the coverage is still not satisfactory, you can use livechat to request the disconnection of your SIM.
    We'd be sorry to see you go but we know that in some circumstances, this can be the best option for you. -Phil
    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Atifdarr
    Community Member
    • Atifdarr
    • Author
    • Community Member
    • 0 replies
    • Answer
    • April 25, 2018
    Hi,

    Thanks for your reply. I have an LG G5, I could not find a wifi calling option. I will try the 3G option and see if it makes any difference to reception. Thanks.
    Mohammed H
    1 person likes this
    • Mohammed H
      Mohammed H

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