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  • November 26, 2024
  • 2 replies
  • 26 views

I’ve received and email today telling me my switch over to id mobile is complete. I’ve discovered I can’t send and receive messages or make and receive calls.

Best answer by Daz_S

Hi there ​@Joan Bunce 

This might be caused by the provisional number allocated on the new iD SIM card. If you put their SIM in too early your phone can retain that number instead of your number.

please have a read of this and let us know how you get on:

It starts with iPhone, then Samsung phones and most other android phones in that order.

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2 replies

Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • Answer
  • November 26, 2024

Hi there ​@Joan Bunce 

This might be caused by the provisional number allocated on the new iD SIM card. If you put their SIM in too early your phone can retain that number instead of your number.

please have a read of this and let us know how you get on:

It starts with iPhone, then Samsung phones and most other android phones in that order.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • November 26, 2024

HI ​@Joan Bunce 

 

I’d recommend the same as ​@Daz_S above, please let us know how you get on.

 

Tom