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No service

  • January 7, 2025
  • 7 replies
  • 58 views
T
Active Contributor

My service has completely dropped again. This is the second time since I renewed my sim only contract. 

    7 replies

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • January 7, 2025

    Hi ​@TornadoJoe,

    Welcome to the Community!

    I would advise that you check the link below to see if there is an issue in the area.

    If there is an issue in the area it is usually fixed within a few days but please contact our Live Chat Team if this isn’t the case.

    Kash

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    T
    Active Contributor
    • TornadoJoe
    • Author
    • Active Contributor
    • January 7, 2025

    Says there should be excellent coverage so this must not be the issue? 

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • January 7, 2025

    Hey there ​@TornadoJoe, what’s your full postcode please?

     

    Thanks,

    Tyler

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    T
    Active Contributor
    • TornadoJoe
    • Author
    • Active Contributor
    • January 7, 2025

    DH4 6ED

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • January 7, 2025

    Hi ​@TornadoJoe,

    We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

    We're sorry for any disruption this may cause and will add any further updates here.

    How long has the issue been ongoing?

     

    Kash

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    T
    Active Contributor
    • TornadoJoe
    • Author
    • Active Contributor
    • January 7, 2025

    Since last Thursday 

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • January 8, 2025

    Sorry to hear that ​@TornadoJoe. 

     

    If you’d like to check for an ETA on the on-going work, we’d recommend contacting our live-chat, who can raise this further with our technical team for you:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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