No service

Hi ​@TornadoJoe,

Welcome to the Community!

I would advise that you check the link below to see if there is an issue in the area.

• How can I check the network coverage in my area? F.A.Q.

If there is an issue in the area it is usually fixed within a few days but please contact our Live Chat Team if this isn’t the case.

Kash

Says there should be excellent coverage so this must not be the issue? 

Hey there ​@TornadoJoe, what’s your full postcode please?

Thanks,

Tyler

DH4 6ED

Hi ​@TornadoJoe,

We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

We're sorry for any disruption this may cause and will add any further updates here.

How long has the issue been ongoing?

Kash

Since last Thursday 

Sorry to hear that ​@TornadoJoe. 

If you’d like to check for an ETA on the on-going work, we’d recommend contacting our live-chat, who can raise this further with our technical team for you:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler