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No service??


Hi, yesterday, my phone stopped ALL outgoing calls saying my plan doesn't allow to make a particular call. I was only calling my office, so all local numbers. Any help pretty please?

2 replies

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  • iD Mobile Employee
  • 1960 replies
  • January 10, 2025

Hi ​@Scott_lov 

 

We are very sorry to hear you have been experiencing issues with the service. 

 

We were aware of a technical issue impacting some customers but this has now been resolved. With this being the case, are you able to confirm if you are still having problems?

If yes, can you please click here and select ‘Service Status’ to check for any local issues?

If no issues are detected, please let us know your postcode and the make/model of your handset. 

 

 

Thank you,

Nat 

 


  • Author
  • New
 Contributor
  • 2 replies
  • January 10, 2025

It's been resolved and I can make calls. Thank you