Skip to main content
Question

no service from abroad

A
Community Member
  • Am10
  • Community Member

I am currently in Thailand and my sim was originally working but now it is showing no service and can’t connected. I have an esim for data usage but I still need to receive texts from my own sim but after trying everything nothing seems to work. It’s an (id esim)

    2 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12399 replies
    • June 5, 2025

    Perhaps you’ve disabled the iD eSIM in the phone you’re using in Thailand, ​@Am10. 

    Otherwise the data-only travel eSIM might be set as primary for voice and text messaging, instead of your iD eSIM. 

    Forum member (non-iD).
    Siân
    iD Mobile Employee
    Forum|alt.badge.img+7
    • Siân
    • iD Mobile Employee
    • 1225 replies
    • June 5, 2025

    Sorry to hear this ​@Am10 

    Do you have roaming enabled? Have you tried a reboot?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


    Perks banner
    Terms & Conditions