no service from abroad | iD Mobile Community
Skip to main content
Answer

no service from abroad

  • June 5, 2025
  • 2 replies
  • 34 views

  • Community Member

I am currently in Thailand and my sim was originally working but now it is showing no service and can’t connected. I have an esim for data usage but I still need to receive texts from my own sim but after trying everything nothing seems to work. It’s an (id esim)

Best answer by andewhite

Perhaps you’ve disabled the iD eSIM in the phone you’re using in Thailand, ​@Am10

Otherwise the data-only travel eSIM might be set as primary for voice and text messaging, instead of your iD eSIM. 

2 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • Answer
  • June 5, 2025

Perhaps you’ve disabled the iD eSIM in the phone you’re using in Thailand, ​@Am10

Otherwise the data-only travel eSIM might be set as primary for voice and text messaging, instead of your iD eSIM. 


Siân W
iD Mobile Employee
Forum|alt.badge.img+19
  • iD Mobile Employee
  • June 5, 2025

Sorry to hear this ​@Am10 

Do you have roaming enabled? Have you tried a reboot?