I've just taken out new contract with id mobile. Moved over from EE. I work throughout Cumbria, the lakes and north Lancashire.  Never any issues. Network on id is rubbish. Keep losing signal. Constantly offline. I use phone for sat nav and work. Can't speak to anyone. All online robots. Waste of time

When and if it’s back up and running I’m switching, I’ve had enough. I’m been with o2 and vodafone over the years for years at a time and never had this bother with either of them. 

I can't even speak to anyone.  Still within 30 day. Only been under 2 week. Want to cancel but can't get thru. Bloody auto robot 🤖 

Hey there ​@juliero85, sorry to hear that. What’s the full postcode and what phone do you have please?

Thanks,

Tyler

Hey there ​@Helmy3446, sorry to hear that. Same question as above, what’s the full postcode and what phone do you have please?

Please note, we don’t have a customer service phone-line, so you’d only be talking to our automated bot, yes. If you wish to speak to us, you can contact us via live-chat and ask to speak to an agent, and they’d be happy to help:

https://www.idmobile.co.uk/live-chat

Of course, you’re more than welcome to leave if you’re within the returns window and having issues, and we sincerely apologise if that’s the case and would wish you the best.

Thanks,

Tyler

Hi. Postcode is la32ae but I work all around CA postcode Cumbria, lakes north Lancashire.  Never any issues on EE. 

Hey there ​@Helmy3446, for the postcode provided, Three UK are working on the network in this area at the moment. We're sorry for any disruption this may be causing.

We hope to be finished working on these improvements as soon as possible.

We'll add any further updates here.

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

Can you provide the other full postcode(s) you’re having issues in mainly please?

Thanks,

Tyler