Hi ​@LinT,

We're sorry to hear about your experience.

Based on what you've described, it certainly isn't expected to have little or no service across so many different locations, especially when travelling through multiple towns and cities over an extended period.

As the issue occurred across a wide area rather than in one specific location, it may indicate a problem with the device's network settings, SIM card, or network registration rather than a local coverage issue.

We'd recommend trying the following:

• Restart your phone
• Turn Airplane Mode on for 30 seconds, then off
• Ensure network selection is set to Automatic
• Reset your network settings
• Check that your phone software is fully up to date

If you've already tried these steps, please contact our Live Chat team so they can run further checks on the line and SIM, and investigate why your service was affected across such a large area.

We're sorry again for the inconvenience caused, especially when you were relying on your phone while travelling.

Regards,

Gemma M

The iD Mobile Social Media Team

What good is this information now? I am at home having had no service for almost 4 days and no way to get the necessary information shown in the reply. My phone worked just fine at the same location last year. I should not have to reset my phone in order to go somewhere else! It should work anywhere in the UK, not just on the Wirral.

If I change my settings now, would I even be able to get service at home? Must I jump through hoops to be able to use my phone?

Hi ​@LinT, 

We're sorry to hear that you've been without service for almost four days. We completely understand your frustration, especially if the service was previously working correctly in the same location.

The troubleshooting steps were suggested because there may be a setting on the handset or network registration that is not configured correctly following a network update, handset update, or change in coverage conditions. In many cases, these checks can restore service without indicating a fault with the handset itself.

We appreciate that you should be able to use your service wherever coverage is available and that you should not have to repeatedly make changes to your phone settings to maintain connectivity.

If you are currently without service at home, we would recommend trying the suggested settings changes, as they are designed to help the handset reconnect correctly to the network and may restore your service immediately. These changes can usually be reversed if required and should not prevent the handset from working in other locations.

We apologise for the inconvenience caused and appreciate your patience while we work to identify the cause of the issue.

Owethu