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no signal

  • November 26, 2024
  • 9 replies
  • 128 views
V
Community Member

It's last  2 weeks  the signal disappears completely and after a while it appears. I can't make calls or use the internet. I think it's a problem with the sim card.

    9 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 7861 replies
    • November 26, 2024

    Hi ​@vikjon 

     

    I’m sorry to hear this, does this happen in certain locations or all locations?

     

    Have you tried a different device with your SIM card since?

     

    Tom

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    Donna Morris
    New
 Contributor
    • Donna Morris
    • New
 Contributor
    • 4 replies
    • February 15, 2025

    I’ve had no signal for over two weeks now 

    Gary Walton
    New
 Contributor
    • Gary Walton
    • New
 Contributor
    • 1 reply
    • February 15, 2025

    Mine is exactly the same no signal indoors when someone rings me they can hear ringing but my phone does nothing was fine up until a couple of weeks ago 

    Donna Morris
    New
 Contributor
    • Donna Morris
    • New
 Contributor
    • 4 replies
    • February 15, 2025

    Same bin really good up until then iam in Wigan area how do I report the issue? Not sure how to get in touch with id mobile ! Do you no Gary ?

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1854 replies
    • February 16, 2025

    Hello ​@Donna Morris and ​@Gary Walton 

     

    Thank you for posting, 

     

    I am very sorry to hear of the issues you are facing with the service. 

    Can you please confirm the make/model of your handsets?

    Also, if you can, please provide the postcode for where you experience the issue.

     

    Thanks, 

     

    Nat 

    Donna Morris
    New
 Contributor
    • Donna Morris
    • New
 Contributor
    • 4 replies
    • February 17, 2025

    iPhone 15 wn25dw 

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 2941 replies
    • February 20, 2025

    Hey there ​@Donna Morris, we're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

     

    We hope to have things fixed as soon as possible and will add any updates here.

     

    https://www.three.co.uk/support/network-and-coverage/coverage?tab=2#tabs-c2d0d12ce8-item-2988999184-tab

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Donna Morris
    New
 Contributor
    • Donna Morris
    • New
 Contributor
    • 4 replies
    • February 20, 2025

    I’ve bin paying for a monthly subscription which I cant use ! This is wrong how do I contact my service provider for refund! 

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1854 replies
    • February 24, 2025

    Hi ​@Donna Morris 

     

    Thank you for your reply. 

     

    We are very sorry for any inconvenience the problem has caused and appreciate that any downtime with the service can be frustrating. 

    In the event of an ongoing problem, we would wait for confirmation that the issue has been resolved and then review your billing for the time where you have experienced an issue. We would be happy to do that here or you can speak to our Live Chat team here.

     

    Thanks, 

     

    Nat  

    Reply.


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