I'm sick to death with your coverage. My calls constantly drop, I can't use my phone in my flat or outdoors as I've got no signal. I thought it was my data so I upgraded today to unlimited data, but it now seems this isn't the problem. I want to use my consumer rights by using my 14 days cooling off period. I'm not prepared to pay the £341 quoted to leave. Tried speaking to customer service who put me through to Currys (why I don't know as they don't provide my network service) anyway they put me back through to Id mobile who them kept saying they couldn't hear me. So it now seems I can't use my phone at all for calls. Who can I contact to get this contract ended?
No signal
Hello
Thank you for getting in touch with us here on the community.
We are very sorry to hear of the issues you have been facing with the service, we appreciate this must be frustrating and would want to do all we can to get the problem resolved.
Can you please confirm if the issue occurs all over or in one location? Also, what handset are you using and where was it purchased please?
We can look to process a cancellation request for you but at this time, termination fees may still apply prior to an investigation in to what is causing the issue.
Thanks,
Nat
+21Jan Charlton wrote:
I'm sick to death with your coverage.
You’re not the only one Jan
Jan Charlton wrote:
My calls constantly drop, I can't use my phone in my flat or outdoors as I've got no signal.
Mine aren’t constantly dropping, but my signal indoors is dire and outdoors its only good from around 2am until around 7am.
But in your case if you have no signal at all have you tried a replacement SIM just in case its faulty?
(even if the service status was showing a known fault you’d expect at least 1 bar of signal strength)
Jan Charlton wrote:
I thought it was my data so I upgraded today to unlimited data, but it now seems this isn't the problem.
The amount of data has no bearing on the signal strength.
Jan Charlton wrote:
I want to use my consumer rights by using my 14 days cooling off period. I'm not prepared to pay the £341 quoted to leave.
If your original contract had run its full course (12/24 months) then upgrading to unlimited data forms a new contract and with that the cooling off period - where did you carry out this upgrade? - Direct with iD you have 30 days, places like Currys are 14 days. I have no clue why they’d say you needed to pay the full contract amount - did you tell them you wish to cancel within the cooling off period?
(this link tells you how much it’ll cost to cancel by sending a text or using the app/account, but if you went direct with iD and being as you want to cancel within 14 days use their live chat as they should be able to take into consideration you want to leave within cooling off period
Jan Charlton wrote:
Tried speaking to customer service who put me through to Currys (why I don't know as they don't provide my network service) anyway they put me back through to Id mobile who them kept saying they couldn't hear me. So it now seems I can't use my phone at all for calls. Who can I contact to get this contract ended?
I’m not sure how you managed to call iD to cancel the contract as their support is online only - though there are some numbers dotted around that some folk try. I also don’t know why iD fobbed you off to Currys unless you took out the contract via Currys - therefore if it was Currys you’d need to speak to them to cancel.
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