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Community Member
September 20, 2025

no signal after changing sim card in store

  • September 20, 2025
  • 2 replies
  • 42 views

I've had no service for a week, gone into store and they changed my sim card. This worked for 2 hours and it's back to the same. I can only use my phone on WiFi.

    2 replies

    Decembersangel72
    Gold Contributor
    Gold Contributor
    September 20, 2025

    Hi ​@Abigail1231 

    What phone do you have?

    Have you checked the coverage and the status in your area?
    https://www.idmobile.co.uk/help-and-advice/coverage

    Is the problem the same wherever you try to make a call over the mobile network or just in certain areas? This may narrow it down to whether it is a ‘phone’ problem or a network one.

    Has the problem only just occured in the last 2 weeks, after being with iD Mobile a while, or have you recently moved over from another network?


    Is your phone set up to connect to VoLTE (Voice over LTE is the type of network used for the 4G connection. ‘4G’ is only a label for the 4th Generation connection)?

    All and any information will hopefully help us narrow down to the problem.

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 22, 2025

    Hi ​@Abigail1231 have you tired a reboot? Can you check the SIM is activated - How do I activate my new SIM or eSIM? | iD Mobile Community

    Please let us know how you get on.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.