No signal in Hartlepool either

im peterlee

Well this is awesome, isn't it???

absolute waste of space then there trying to charge me for wanting to leave been with them 2-3 months useless

Hi ​@me julie,

We kindly ask that you do not cancel your direct debit as we do not want this to affect you negatively with regards to your services being cut off and your credit file being negatively affected. Once the issue has been resolved, you are able to get in touch with our customer service team via live chat, by clicking here: https://www.idmobile.co.uk/live-chat to request compensation for the time that you have been affected. 

Then additionally, to ​@hannahgrainger and ​@DellZincht, as well as ​@me julie, at the moment, we’re aware of the problem and our teams are actively working to resolve it as quickly as possible. However, we’re not yet able to confirm how long the resolution will take or whether the issue is affecting all networks or only iD Mobile customers.

Please be assured that this is being treated as a priority, and we’ll provide further updates as soon as more information becomes available. Thank you again for your understanding and continued patience.

For more information and regular updates, please check out our Service Status page:

Regards,

Gemma M

The iD Mobile Social Media Team

you are miss selling a product i have not had a service since I joined a few months ago and you have the cheek to ask for money for leaving i should be asking for my money back as it has been like this since day one and nothing you have said or done has rectified the problem 

Hi ​@me julie,

Thanks for sharing this with me, as you mention that this has been going on since the beginning of your contract, we kindly recommend that you get in contact with us privately. 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Regards,

Gemma M

The iD Mobile Social Media Team

ive been in touch with you privately about 6 times I never here back apart from we will issue a ticket and end of contact and if this is youre app what's the problem with youre other customers reading a complaint I asked for my pac code too leave and you asked me to pay you what's left on the contract what a shambles for a company money  money money 

Hi ​@me julie,

When reviewing our private chat for iD Community, we are not able to see any previous communication between yourself and our team. Please respond to the private message at your earliest convenience so that we can assist you accordingly. 

Regards,

Gemma M

The iD Mobile Social Media team

I have replied to you 2 hours ago