Active Contributor

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no signal at home

29 replies
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I am not getting any signal at home and work are having problems ringing me can't get through until I go out and try to get a signal getting really annoying

H

hannahgraingerAnswer

New Contributor

Think this is an ongoing issue for many customers. Yet no help or fixing!

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Marquerita T

iD Mobile Employee

Hi @me julie.

I’m really sorry for the delay in getting back to you and for any frustration this has caused.

We are currently experiencing a system issue which is affecting response times and some services. Our teams are aware and are actively working to resolve this as quickly as possible.

Thank you for your patience and understanding while this is being looked into, and we’ll get back to you as soon as we can.

Thanks,

Marquerita

The iD Mobile Team

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M

me julieAuthor

Active Contributor

mines been off for several weeks got nothing to do with anything going on today

W

WillTreanor

New Contributor

mines been off for several weeks got nothing to do with anything going on today

Did you ever get this sorted I can’t even take phone calls and I shouldn’t have to rely on my WiFi to do so

M

Michael Z

iD Mobile Employee

Hi @WillTreanor

Can you provide me with the post code of your area to see if there is coverage issue.

-Michael Z

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C

Chandrasekhar

New Contributor

The signal is not stable at all. It is very frequently going off even outside.

Gemma M

iD Mobile Employee

Hi @Chandrasekhar,

We're sorry to hear about the issues you've been experiencing with your coverage.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M
The iD Mobile Social Media Team

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T

Trynagetby

New Contributor

Yes still an ongoing issue

F

Fergbot

New Contributor

My signal is getting worse after following the above

Gemma M

iD Mobile Employee

Hi @Trynagetby and @Fergbot,

We're sorry to hear about the issues you've been experiencing with your coverage.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.