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Active Contributor
April 19, 2026
Solved

no signal at home

  • April 19, 2026
  • 26 replies
  • 899 views

I am not getting any signal at home and work are having problems ringing me can't get through until I go out and try to get a signal getting really annoying 

    Best answer by hannahgrainger

    Think this is an ongoing issue for many customers. Yet no help or fixing!

    26 replies

    iD Mobile Employee
    May 7, 2026

    Hi ​@me julie.

     

    I’m really sorry for the delay in getting back to you and for any frustration this has caused.

     

    We are currently experiencing a system issue which is affecting response times and some services. Our teams are aware and are actively working to resolve this as quickly as possible.

     

    Thank you for your patience and understanding while this is being looked into, and we’ll get back to you as soon as we can.

     

    Thanks,

    Marquerita

    The iD Mobile Team

     

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    me julieAuthor
    Active Contributor
    May 7, 2026

    mines been off for several weeks got nothing to do with anything going on today 

    New Contributor
    May 27, 2026

    mines been off for several weeks got nothing to do with anything going on today 

    Did you ever get this sorted I can’t even take phone calls and I shouldn’t have to rely on my WiFi to do so 

    iD Mobile Employee
    May 28, 2026

    Hi ​@WillTreanor 

     

    Can you provide me with the post code of your area to see if there is coverage issue.

     

    -Michael Z

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    New Contributor
    September 23, 2026

    The signal is not stable at all. It is very frequently going off even outside.

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 24, 2026

    Hi ​@Chandrasekhar,

     

    We're sorry to hear about the issues you've been experiencing with your coverage.
     
    We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
     
    As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage 
     
    If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
     
    They'll be able to review your account and discuss any available options based on the outcome of their investigation.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

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