no signal but id says it should be great | iD Mobile Community
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no signal but id says it should be great

  • July 21, 2025
  • 5 replies
  • 32 views

So iD says where I am moving too should have great 4g coverage and be perfectly capable to stream or use Internet, however, I don't even get 1 bar of signal, I cannot send or recieve calls, texts, or any notifications at all, yet when I get to the next village along its 4g and 4 bars of signal and all my notifications come through??? Any ideas why this might be? We don't have WiFi for 3 weeks in our new house and we only watch online based programmes and series etc, so being able to hot-spot from my phone that has 500gb of data should be greatly appreciated over the next few weeks! 🙏

5 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 23, 2025

Hey there ​@GrayB, sorry to hear that. What phone do you have and what’s the full postcode please?

 

Have you tried restarting your phone and resetting network settings?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • July 23, 2025

Hi Tyler, yes I have tried resetting my phone, ive tried everything I can, the phone is a Samsung galaxy s24 ultra, the post code is NR13 3LY, as stated, according to your online checker the signal should be perfect and have full 4g but I don't 🤷‍♂️


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 23, 2025

Hey there ​@GrayB, although you should receive good signal here typically, unfortunately, Three UK are working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

 

We hope to have things fixed as soon as possible and will add any updates here.

 

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

 

How long have you had issues for please?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • July 23, 2025

Approx 1 week or so, as I say its not ideal as we are still awaiting WiFi at the house and we don't watch digital tv, just online based subscription services and I was planning to use my combined 990gb of data. Do you have a rough completion date for when the works will likely be completed?


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 26, 2025

Hi there ​@GrayB, sorry to hear that, and I understand it’s not ideal. As with any network, we can’t promise a fault free service at all times, and Three UK will endeavour to resolve the issue as soon as possible. If the issue is still happening come Monday, please get back in touch here, and we’ll PM you and raise further to our technical team for you.

 

Thanks,

Tyler