Hey there ​@GrayB, sorry to hear that. What phone do you have and what’s the full postcode please?

Have you tried restarting your phone and resetting network settings?

Thanks,

Tyler

Hi Tyler, yes I have tried resetting my phone, ive tried everything I can, the phone is a Samsung galaxy s24 ultra, the post code is NR13 3LY, as stated, according to your online checker the signal should be perfect and have full 4g but I don't 🤷‍♂️

Hey there ​@GrayB, although you should receive good signal here typically, unfortunately, Three UK are working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

We hope to have things fixed as soon as possible and will add any updates here.

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

How long have you had issues for please?

Thanks,

Tyler

Approx 1 week or so, as I say its not ideal as we are still awaiting WiFi at the house and we don't watch digital tv, just online based subscription services and I was planning to use my combined 990gb of data. Do you have a rough completion date for when the works will likely be completed?

Hi there ​@GrayB, sorry to hear that, and I understand it’s not ideal. As with any network, we can’t promise a fault free service at all times, and Three UK will endeavour to resolve the issue as soon as possible. If the issue is still happening come Monday, please get back in touch here, and we’ll PM you and raise further to our technical team for you.

Thanks,

Tyler