They are ‘fixing’ the problem in your area. Been the same for three days - Ridiculous!
Anyone from IDM able to tell me and others when this will be resolved? I’m bored of checking the website for the same pointless message.
Area relating to West Sussex.
Best answer by WelshPaul
https://www.idmobile.co.uk/help-and-advice/complaints-procedure
+26A postcode would be helpful! However, it depends on the fault’s cause. For example, if a bus hit the pole, Three won’t simply arrive with a new mast on a van. Planning permission or special access might be needed, which could take weeks or even months. Couldn’t you use WiFi calling in the meantime?
BN14 is the area in question.
Understand the points you’ve raised.
In regards to WiFi calling, this is only an option if you have WiFi when out and about. There is also the issue if home WiFi was to go down as well.
Let’s hope this resolves soon……
Hi
I am so sorry to hear that you are facing issues with your coverage, we would not be able to view the coverage without a full postcode, however you are able to try some troubleshooting which could help improve the issue.
Please try the below steps:
If you have an Android:
Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.
If you have an iPhone:
Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified.
Regards,
Gemma
iD Social Media
+26
https://www.idmobile.co.uk/help-and-advice/complaints-procedure
Gemma - thank you for your response. The area affected is BN140BY (it’ll say there is an issue that’s being worked on). The handset is fine as it has always worked and got signal, once out of the effected area, it works. Never been an issue before.
If it’s not working by the weekend, I’ll go to another network. Cannot have a phone that won’t get signal in the area I reside (when it always did before).
cheers Welsh Paul for your entry 👍🏻
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