Active Contributor

Question

No signal in CF64 for over a week

Forum|Forum|6 months ago
February 9, 2026
25 replies
232 views

for over a week now there has been no signal (inside or outdoors) in Penarth. There was reported maintenance at the start of last week for the area which killled the signal for 3 days but now its showing that the work has been done but there is no signal at all.

how do i go about reporting this? as its unacceptable that the system should be down for this long. I can at most get a 1 bar signal extremely briefly for a few seconds and then its gone thus turning my phone and wifi hub (from 3) into some rather expensive paper weights.

Lamiya C

iD Mobile Employee

Hi @Mjohn13 ,

Sorry you’re having no signal, I understand how frustrating this is. Please try:

Restart your phone.

Check mobile data is on and network selection is Automatic.

Test your SIM in another phone, or another SIM in your phone.

Toggle airplane mode on for 30 seconds, then off.

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

Mjohn13Author

Active Contributor

Hi @Mjohn13 ,

Sorry you’re having no signal, I understand how frustrating this is. Please try:

Restart your phone.

Check mobile data is on and network selection is Automatic.

Test your SIM in another phone, or another SIM in your phone.

Toggle airplane mode on for 30 seconds, then off.

Lamiya

its not a device issue. as my phone and the signal are perfect everywhere else. its only since they did maintenance on the mast last week that there has been no signal. Ive also seen other peoples post on various websites (for 3 and ID) in the local area so its not just me experiencing this problem

M

Mjohn13Author

Active Contributor

this is now the 2nd week of having no signal and no access to 4G/5G. please get this escalated as its not acceptable for me to be paying for a service i cant use.

M

Mjohn13Author

Active Contributor

so i’ve managed to isolate the problem and can tell you the exact tower that is having issues:
County: 23420

Operator: H3G

area code: 2158

while i dont know the precise location of the tower I can place it to between the A4055 and International drive. I live and work within 100-150m of this tower, please just get it fixed.

M

Mjohn13Author

Active Contributor

Now onto the 3rd week of having no signal or 4/5G. Funny enough got a reminder that my bill we be going out tomorrow at full price despite the fact I can't use my phone AT ALL!

Can someone explain why this hasent been fixed or my account atleast credited for the fact that I can't use my phone for its intended usage?

JoeKing

Silver Contributor

Now onto the 3rd week of having no signal or 4/5G. Funny enough got a reminder that my bill we be going out tomorrow at full price despite the fact I can't use my phone AT ALL!

Can someone explain why this hasent been fixed or my account atleast credited for the fact that I can't use my phone for its intended usage?

@Mjohn13 I shall escalate this so at least someone with the knowledge can get back to you.

Joe

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

JoeKing

Silver Contributor

@Mjohn13 I've forward on your issue and a senior member of staff with contact you to look into you case.

Joe

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

Matthew T

iD Mobile Employee

Hi @Mjohn13,

I’m sorry to hear you’re having issues with connectivity. As you may know, we’re an MVNO, so we piggyback off of 3UK for signal.

I’ve taken a look at your postcode, and the 3UK Coverage and Outage Checkers show no issues. If you’re having issues with 3 Home Broadband as well, it may be worth raising the issue directly with 3 as they’ll be able to arrange engineers to come out, which should then also fix the issues you’re having with iD Mobile. Unfortunately, as we don’t own the infrastructure, we don’t have this capability.

Thanks.

iD Community Manager

R

Rea666

Active Contributor

We have exactly the same issue following works in Plymouth with our local mast and we are not getting anywhere with ID Mobile either. I find it utterly shocking that ID Community Manager is telling their customer (who pay their bill to ID Mobile for the service they are not getting) to report issues to company they have nothing to do with. ID Community Manager isn’t this your job? Your client is reporting you that there is issue with the equipment you have agreement with third party to use. Shouldn’t you be calling them to report the issue and ensure it get sorted? Dreadful service!

R

Rea666

Active Contributor

And please ID Community Manager whilst you are at it doing your job reporting issues to Three, can you please ask them to investigate issues with 3 Cell Tower - Cell ID 3921 LAC 2303 as there have been issues for weeks and apparently the repairs were completed but the signal and speed is near to none. Number of people in the area reporting the same but not getting anywhere with the mobile providers.