Active Contributor

Question

No signal in CF64 for over a week

Forum|Forum|6 months ago
February 9, 2026
25 replies
232 views

for over a week now there has been no signal (inside or outdoors) in Penarth. There was reported maintenance at the start of last week for the area which killled the signal for 3 days but now its showing that the work has been done but there is no signal at all.

how do i go about reporting this? as its unacceptable that the system should be down for this long. I can at most get a 1 bar signal extremely briefly for a few seconds and then its gone thus turning my phone and wifi hub (from 3) into some rather expensive paper weights.

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Matthew T

iD Mobile Employee

We have exactly the same issue following works in Plymouth with our local mast and we are not getting anywhere with ID Mobile either. I find it utterly shocking that ID Community Manager is telling their customer (who pay their bill to ID Mobile for the service they are not getting) to report issues to company they have nothing to do with. ID Community Manager isn’t this your job? Your client is reporting you that there is issue with the equipment you have agreement with third party to use. Shouldn’t you be calling them to report the issue and ensure it get sorted? Dreadful service!

Hi @Rea666,

Just want to clarify here, the reason I suggested @Mjohn13 contact 3 directly is because they’re also having trouble with their 3 provided Home Broadband (which uses 4G/5G).

I of course can raise the issue, but 3 will prioritise issues raised by customers on their network, rather than those from an MVNO.

( Customer → iD Mobile → 3 vs Customer → 3 )

@Mjohn13: Please let me know if you’d like me to raise the issue, or if you’re happy to contact 3 directly as a Broadband customer.

@Rea666: Please let me know which services are affected, is it just data, or are calls and texts also affected?

Thanks.

iD Community Manager

R

Rea666

Active Contributor

We have exactly the same issue following works in Plymouth with our local mast and we are not getting anywhere with ID Mobile either. I find it utterly shocking that ID Community Manager is telling their customer (who pay their bill to ID Mobile for the service they are not getting) to report issues to company they have nothing to do with. ID Community Manager isn’t this your job? Your client is reporting you that there is issue with the equipment you have agreement with third party to use. Shouldn’t you be calling them to report the issue and ensure it get sorted? Dreadful service!

Hi @Rea666,

Just want to clarify here, the reason I suggested @Mjohn13 contact 3 directly is because they’re also having trouble with their 3 provided Home Broadband (which uses 4G/5G).

I of course can raise the issue, but 3 will prioritise issues raised by customers on their network, rather than those from an MVNO.

( Customer → iD Mobile → 3 vs Customer → 3 )

@Mjohn13: Please let me know if you’d like me to raise the issue, or if you’re happy to contact 3 directly as a Broadband customer.

@Rea666: Please let me know which services are affected, is it just data, or are calls and texts also affected?

Thanks.

Hi it’s all both calls and data. The signal for past few weeks dropped from full with very good internet speeds to for example now -116 dBm 27asu. It keeps stopping to work completely number of times a day. This is on 2 mobile phones in the household. Apparently there were planned works on the mast and everyone kept saying it will be back to normal after but then they said the work finished early last week I believe and since basically our network checker doesnt show any issues therefore it cant be issue on our side. Number of people from the area are reporting the same but struggling to get anyone to investigate.

M

Mjohn13Author

Active Contributor

We have exactly the same issue following works in Plymouth with our local mast and we are not getting anywhere with ID Mobile either. I find it utterly shocking that ID Community Manager is telling their customer (who pay their bill to ID Mobile for the service they are not getting) to report issues to company they have nothing to do with. ID Community Manager isn’t this your job? Your client is reporting you that there is issue with the equipment you have agreement with third party to use. Shouldn’t you be calling them to report the issue and ensure it get sorted? Dreadful service!

Hi @Rea666,

Just want to clarify here, the reason I suggested @Mjohn13 contact 3 directly is because they’re also having trouble with their 3 provided Home Broadband (which uses 4G/5G).

I of course can raise the issue, but 3 will prioritise issues raised by customers on their network, rather than those from an MVNO.

( Customer → iD Mobile → 3 vs Customer → 3 )

@Mjohn13: Please let me know if you’d like me to raise the issue, or if you’re happy to contact 3 directly as a Broadband customer.

@Rea666: Please let me know which services are affected, is it just data, or are calls and texts also affected?

Thanks.

If you could raise it with them as well i would appreciate it. If it reaches Monday without being fixed its 4 weeks that I've been paying for something that hasent been provided.

Matthew T

iD Mobile Employee

@Rea666 @Mjohn13 -

I have raised this now with our SecondLine team. Once I get a response back I'll let you know, I may need to Private Message you individually for more information. Thanks!

iD Community Manager

R

Rea666

Active Contributor

Thank you

R

Rea666

Active Contributor

@Rea666 @Mjohn13 -

I have raised this now with our SecondLine team. Once I get a response back I'll let you know, I may need to Private Message you individually for more information. Thanks!

Hi looking into this further as still no improvement it looks like the closest mast which apparently is Three’s is actually Tower ID 3049 234/20/2185 on Weston Mill Drive, Plymouth. When i check the mast locations on the open signal we get connected to 2 different ones further away but not this one for some reason. There were some works happening around this mast around 1-2 weeks ago as barriers were set around it but these were removed and no improvement. The customer service insist again that there were planned works in the area which according to the system were finished yesterday but no improvement. Can you please pass this onto the second line team or whoever is hopefully looking into this as they might be able to check if the mast is down or why none of the mobiles can connect to it.

Mjohn13 - any luck with your issues?

Lamiya C

iD Mobile Employee

HI @Rea666 ,

I’m really sorry that the signal has not improved, I completely understand how frustrating this must be, especially when you are trying to connect to the closest mast.

Regarding iD Mobile, I will escalate your concern to the technical / second-line network team for further investigation.

I cannot directly confirm mast status, but I will pass on the details you provided (including Tower ID 3049 234/20/2185 – Weston Mill Drive, Plymouth) so the network team can check coverage, mast connectivity, or any remaining engineering impact.

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

R

Rea666

Active Contributor

is there any update on this please or a feedback from the technical team?

M

Mjohn13Author

Active Contributor

I'm now on week 4 of having no signal or access to 4/5G.

Matthew T

iD Mobile Employee