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Andy Clark
New Contributor
New Contributor
September 24, 2026
Question

No Signal Or Data

Hi everyone, anyone know about I.D Mobile experiencing technical issue’s today? I have no data and no signal, the phone worked as it should up till 6pm. At this current time I am still unable to use my phone.

    11 replies

    New Contributor
    September 24, 2026

    BS34 8PU, 22:30, no signal nor data

    Edit: moved to BS1 6QF  22:58 and the signal and data are back working

    New Contributor
    September 24, 2026

    No signal or data as well 

    New Contributor
    September 24, 2026

    No signal or data as well

    New Contributor
    September 24, 2026

    Yep no signal or data for me but I only noticed it after I upgraded my iPhone to iOS 27.
     

    I’ve done all of the normal troubleshooting.

     

    Powered off phone for 30mins. Reset network settings etc. toggled auto network selection on and off. Nothing changes.

     

    I have an eSIM connected to Vodafone and that one is working OK.

    New Contributor
    September 25, 2026

    No signal at all and satellite is on top right screen even if checking in two places setting is off. I only did a hot spot to be able to use my phone. Customer service only tomorrow plus it says they answer in 7 days or so. Awful

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 25, 2026

    Hi ​@Andy Clark, ​@Rafalus, ​@Pirates, ​@flustojant and ​@Annmaria1311,

     

    We’re sorry to hear that some of you are experiencing issues with your signal and mobile data.

     

    We’re aware that some customers are currently experiencing intermittent connectivity with their iD Mobile services. Our teams are aware of the issue and are working to get services back to normal as soon as possible.

     

    As this is a network-related issue, if you’ve already completed the usual troubleshooting, there’s no need to continue resetting your network settings or making changes to your device.

     

    We apologise for the disruption and appreciate your patience while this is being resolved.

     

    You can keep up to date with the latest information here: https://community.idmobile.co.uk/contacting-id-183/some-customers-are-experiencing-intermittent-connectivity-72269

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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    New Contributor
    September 25, 2026

    Thanks. It’s not been intermittent for me, it’s just permanently no service

    New Contributor
    September 25, 2026

    My signal has just come back now after flipping airplane mode toggle again

    Andy Clark
    New Contributor
    New Contributor
    September 25, 2026

    Mine came back at just gone 5am.

    New Contributor
    September 25, 2026

    Terrible customer service online . The one I spoke to in the chat sent me an esim and couldn’t answer the question of how that will help me if the network is down . 
     

    down for me but not my wife sat next to me