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Andy Clark
New Contributor
Andy Clark
New Contributor
September 24, 2026
Question

No Signal Or Data

Hi everyone, anyone know about I.D Mobile experiencing technical issue’s today? I have no data and no signal, the phone worked as it should up till 6pm. At this current time I am still unable to use my phone.

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      iD Mobile Employee
      Marquerita T
      iD Mobile Employee
      September 27, 2026

      Hi ​@Maverick1969.

       

      Thank you for your post.  I'm very sorry to hear about your experience with our live chat team, and for the frustration of not getting a clear answer on how the eSIM would help.

       

      To clarify, our team suspected that your current SIM may have been too old, which can affect connectivity over time, so a new eSIM was generated for you to help rule this out and hopefully resolve the issue you've been experiencing.

       

      I do understand this wasn't explained clearly during your chat, and I apologise for that. Please let us know if you've had a chance to activate the new eSIM and whether it's made a difference?

       

      Thank you for your patience. I'm sorry for the poor experience so far.

       

      Thanks,

      Marquerita

      The iD Mobile Team

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