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Question

no sound for outgoing calls and not receiving incoming calls

MandyJH1966
New
 Contributor

Both our Samsung phones have had issues over the last few weeks where a person can’t hear us on incoming calls or they go straight to voicemail and outgoing calls do not always connect or show as calling but no ring tone

I’ve changed the setting to/from wireless calls and this makes no difference

 

Has anyone got any ideas/Solutions?

Thanks

    5 replies

    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 788 replies
    • April 30, 2025

    Hi ​@MandyJH1966  sorry to hear this.

    • Can you please check if 4G VoLTE calling is enabled on your device:
      • Open Settings
      • Tap Connections
      • Tap Mobile Networks
      • Tap 4G Calling
      • Ensure 4G Calling is set to ON
    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MandyJH1966
    New
 Contributor
    • MandyJH1966
    • Author
    • New
 Contributor
    • 2 replies
    • April 30, 2025

    Hi Sian,

    I don’t have the following options

    • Tap 4G Calling
    • Ensure 4G Calling is set to ON

    But I do have VoLTE calls SIM1 - Use LTE data networks for calls whenever possible and this is set to ON

     

    Thanks

    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 788 replies
    • April 30, 2025

    OK ​@MandyJH1966  Are you sure the iD Mobile SIM card is the one being used in the device? If an eSIM or previously on an eSIM, it may be worth checking your SIM settings to ensure old SIMs are deleted.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MandyJH1966
    New
 Contributor
    • MandyJH1966
    • Author
    • New
 Contributor
    • 2 replies
    • April 30, 2025

    Hi Sian,

    Yes, it is…...I only have an ID mobile SIM card, it’s not an eSIM and I’ve never had an eSIM

    Thanks

    Siân
    iD Mobile Employee
    Forum|alt.badge.img+4
    • Siân
    • iD Mobile Employee
    • 788 replies
    • April 30, 2025

    OK, we will pop you a message here to go through some further troubleshooting with you.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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