When I make or recive a call people can not hear me but I can hear them, it's the same on my wife's phone who is also on id
Solved
no speak access
Best answer by Daz_S
Hi there
Firstly I’d check to see if there’s any ongoing outages/maintenance using your postcode in here:
The next thing is to check to see if 3G has been turned off, again using your postcode:
The link above defaults to 4G, simply click on 3G.
If 3G has indeed gone, have a read and check your settings:
What you need to have is either 4G or LTE, but either MUST have VoLTE enabled.
If both phones are set up correctly, the only other possible next step would be to try replacement SIM cards. You can pick these up FOC from your local Currys.
HTH
+22Hi there
Firstly I’d check to see if there’s any ongoing outages/maintenance using your postcode in here:
The next thing is to check to see if 3G has been turned off, again using your postcode:
The link above defaults to 4G, simply click on 3G.
If 3G has indeed gone, have a read and check your settings:
What you need to have is either 4G or LTE, but either MUST have VoLTE enabled.
If both phones are set up correctly, the only other possible next step would be to try replacement SIM cards. You can pick these up FOC from your local Currys.
HTH
Daz s thank you, apparently there is an update going on in our area thanks again for Info
1 person likes this
+22No problem
I too am having some considerable call quality issues myself, so have the 1st link I posted open and have got into a bit of a routine in checking it every now and then!
Mines been off and on for months, but hope yours isn’t going to be that long.
I would, if you haven’t already, check both phones are ready for the 3G switch-off.
+25Hi
Sorry to hear this, how long have you both had this issue?
Does this happen everywhere or only certain location(s)?
Tom
Been going on intermittently foe a couple of weeks now sometimes it works sometimes it doesn't
1 person likes this
+22I should have mentioned this earlier. What about using Wi-Fi calling
https://community.idmobile.co.uk/our-network-139/what-is-wi-fi-calling-44962
If you have home internet, it uses the WiFi from your router.
+22Again, no problem
The link should put you into the right area. If you can’t find the setting option let me know what phones you have there and I’ll do my best to help.
For example on my Samsung phone I simply press the green call button, tap on the three vertical dots to the upper right of the screen, tap settings and Wi-Fi calling should be visible. From there just toggle it to on and come back out that screen.
Yes enabled WiFi calling didn't work ah well hopefully the network gets sorted sooner rather than later
+22Oh okay. WiFi calling should have helped with poor quality/reception, though it still needs the phone to have a network signal - even a weak signal should have still worked. Having said that, yesterday I too couldn’t make use of WiFi calling as the signal was nigh on non existent here.
My wife speaks to her mum and our daughter on a regular basis (they too live close by and have signal issues) and the call quality is way better - in fact without wifi calling our daughter wouldn’t be able to make or receive any calls.
When (fingers crossed) your area gets resolved you should find the call quality is way better than using the ‘normal’ method. Obviously WiFi calling only works in range of a WiFi signal.
+24Hi
It sounds like they may be fixing/improving congestion at the site.
I would advise contacting our Live Chat Team so that they can check it out.
Kash
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1 person likes this
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