iDmobile had a sale on, providing excellent service and a new Samsung galaxy phone. Anybody with a contract ending would find that appealing. I signed up to a 24months contract, they delivered the phone promptly even when it says it will take 2 weeks only. I was abroad, but my phone was delivered, left outside.
A week later, I came back and tried to transfer all data across to new phone, with new network. I understand when transferring stuff, network could be patchy for maybe up to a week. It has now been 4 weeks, and I still cannot make and receive calls smoothly or stress free. Calls keep dropping, friends and family have not been able to get in contact and everybody is frustrated. I am billed for this month, and when I tried to leave the contract, iDmobile promptly sent a bill of the rest of the contract remaining. It is as if that was their strategy to earn money from customers like us, trying to get a deal while price of everything is so high.
I find it appalling that they've not provided a service, but charged me for it, and not allowing me to leave without a penalty. Does anybody else feel or have gone through the same? I cannot call them because there is no service from their network. It is atrocious company.
I just want to go back to being connected with people and get my life back. Things needs to be organised and without a phone network, I can't call the banks, I cannot call solicitors or just my colleagues! My life is falling apart.
