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None to poor coverage

Ilovegin
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Userlevel 1
On Saturday I had no signal and at times just 1 bar. I had to take my mother to hospital for a procedure and they were going to call and let me know when I could collect her. There was no signal in the waiting room, very little around the hospital I ended up driving home where again no signal or just 1 bar. This made it a stressful day as I could not be contacted by my mobile. I now have only 1 bar of signal. If this continues I will be changing provider..
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Best answer by Mohammed 1 May 2018, 13:40

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MoreGinPlease

17 replies

Mohammed
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Userlevel 8
Badge +9
Hello @Ilovegin,

It's quite common to get little/no coverage in or around a Hospital and coverage does vary indoor.

Are you currently experiencing coverage at your home postcode also?

Mohammed
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Ilovegin
Rank
Userlevel 1
Yes it is happening at home too. Only 1 bar.
MoreGinPlease
Mohammed
Rank
Userlevel 8
Badge +9
How long have you had these coverage issues?

Have these started recently?

You can try checking your coverage on https://www.idmobile.co.uk/help-and-advice/uk-coverage-checker

This will confirm if there's any issues with the local masts in your area.

Mohammed
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Ilovegin
Rank
Userlevel 1
I have been in Malaysia for the last 3 weeks and noticed it the day after I got back.
MoreGinPlease
Mohammed
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Userlevel 8
Badge +9
Can you PM me your full postcode @Ilovegin and I'll check the coverage for you?

Have you tried powering down your handset, removing the SIM, powering back up the handset and re-inserting the SIM? This can reset you on the network and often help with coverage problems.

Mohammed
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Mohammed
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Userlevel 8
Badge +9
Hey @Ilovegin,

I've received your PM.

Thanks for confirming your postcode for me and for testing the removing/reinserting SIM mentioned above.

I'm sorry to hear that this step hasn't helped.

I've taken a look at the coverage at this address using our internal checker and can see there is some work at the local 3G and 4G masts in your area today which is also expected to complete by tonight. I'm hoping that this improves the overall coverage in the area.

The coverage levels indicate that there is Good Outdoor coverage but Marginal Indoor coverage.

You mentioned that this has only started upon your return from Malaysia, what were your coverage levels like prior to this? How many bars of coverage did you used to get?

When you're out and about in other areas away from home (besides the hospital) what is your coverage like?

Mohammed
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Ilovegin
Rank
Userlevel 1
Hi that mast update has made no difference to signal I have 1 or zero bars.
MoreGinPlease
Mohammed
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Userlevel 8
Badge +9
Hey @Ilovegin,

I will PM you regarding this.

Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank
Userlevel 1
Hello @Ilovegin,

It's quite common to get little/no coverage in or around a Hospital and coverage does vary indoor.

Are you currently experiencing coverage at your home postcode also?

Mohammed
How on earth do you make out its quite common for no signals around hospitals, that is just not true, maybe with the 3 network yes but 02 and Vodafone networks never have problems around hospitals and their coverage is far superior to 3 network.
Dave Tallett
Rank

As soon as I leave the house my mobile goes to emergency calls only mode.

There are no bars on my coverage even in the house and I only seem to have internet coverage!

Kash
Rank
Userlevel 6
Badge +7

Hi @Dave Tallett,

Have you tried the SIM in a different handset to confirm it’s not a SIM issue?

Are you having issues when out and about also?

 

Kash

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Dave Tallett
Rank

Kash,I have received a new SIM card and it is exactly the same. No bars showing for reception and phone keeps going to “emergency calls only “ mode. That’s inside my house so works off the internet. Outside I can’t call anyone which is a problem because I have just come out of hospital and need to stay in contact with people!

Kash
Rank
Userlevel 6
Badge +7

@Dave Tallett,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Genna Ganderton-Smith
Rank

No coverage 

Kash
Rank
Userlevel 6
Badge +7

Hi @Genna Ganderton-Smith,

Can you please provide us with further information?

Is it a recent issue that you are experiencing and is it with calls,texts and data?

Have you checked your coverage and if any work is being carried out in your area? You can check this via the link below:

https://www.three.co.uk/support/network_and_coverage/network_support

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Haze999
Rank
Userlevel 1

I am having very poor signal issues. I have been an ID customer for about 10 years (same address) and have not had a problem before. Data is fine, texts are fine, I have 4 bars of signal showing but when I make calls recently (over the last month I would say) the sound keeps cutting out and scrambling the sound before cutting off. I have tried different rooms or outside but it's no better. I  have replaced the SIM too but this had no effect. I tried the SIM in another phone and had the same problem, so it isn't my phone, or the SIM. Signal checker says my area is covered?? Could you look into this please and advise.

Tom
Rank
Userlevel 1

Hey @Haze999 

 

I’m sorry to hear you’re having issues at your postcode, I see you mention you checked the signal checker but did you check the Status checker to check for outages in your area? If you’ve checked this and it doesn’t show any issues or outages let us know here and we’ll privately message you to look further into it!

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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