Northumberland Coverage

Hi ​@Dougy Ternent 

Thanks for getting in touch. 

We are sorry to hear of the issues you are experiencing with the service. 

Can you please confirm your full postcode and which handset you are using? 

Thanks 

Natalie 

Hi Natalie, 

my postcode is NE24 4SW & I’m using an iPhone 14? 
 

thanks.    Dougy 

Thank you for confirming. 

I have checked the area and there are no known issues detected. 

Are you connecting via 3G/4G or 5G please? 

Thanks

Natalie 

Thanks Natalie, 

Yes I’d used your coverage & issue checker & found both to indicate ok, I’m using 4G & 5G but both seem woefully slow in comparison to what I was used to with EE? 
 

Thanks Again.     Dougy 

Thank you for your reply. 

Are all services running slow or any particular? 

If the issue with with data, are you able to run a speed test and share the results?

Thanks,

Natalie 

Hi Natalie, 

All services when using 4 or 5G tend to run slow? Just done a speed test? Not sure what it’s meant to be? 
 

Further speed tests on 5G struggled even to do this? Surely 5G should be faster than this? 

Hi ​@Dougy Ternent 

5G doesn’t always mean it’ll be faster, it may be weaker in some instances than 4G. 36 down and 8 up is pretty decent, but it won’t always be the same speed no matter where you go.

It may be worth switching to 4G manually in the device and seeing how that compares.

Tom