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Not receiving all texts

  • 24 April 2018
  • 1 reply

It appears that I am not receiving all my texts. I've had 3 incidences of people saying they had texted me in the last couple of weeks. And this morning when I switched on my phone, it was powering up and the content of a text scrolled along the top. On my home page it indicated that there was a new text in my inbox. But when I opened up my messages there was no new text there, even though I'd seen the content scroll along the very top of my screen when the phone was switching on. I called support and they immediately directed me to Carphone Warehouse saying it was a handset problem. I visited 2 stores this morning and neither have been able to help. Apparently my text settings look OK. I am able to use the internet, Messenger, email etc, it's just some texts are missing. I've been with ID Mobile since Feb. Any suggestions would be very welcome.

Best answer by Mohammed 1 May 2018, 14:20

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1 reply

Userlevel 8
Badge +9
Hi @ChickpeaCharlie32,

That's very odd indeed.

Are you still experiencing this issue?

There may have been a coverage issue at the address that could be causing this.

Have you had this issue any earlier than the past 3 weeks and does this affect specific numbers or every person who texts you?


EDIT: Marking as resolved due to no contact for sometime.


Why iD Mobile?