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Not receiving any text messages

  • October 16, 2024
  • 5 replies
  • 112 views

Hi everyone, I wanted to ask some advice please. I’ve not been getting any text messages for a while now and this is causing disruption to some apps I need to receive a text message from.

I’ve reset network settings, switched off and on, flight mode, off and on and to no avail. Help!!!! ​​

5 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3719 replies
  • October 19, 2024

Hey there @elainec5182, sorry to hear that.

 

When did you begin having issues please?

 

Do calls and data work okay?

 

When you go into phone settings, is your correct phone number showing also?

 

Thanks,

Tyler


Peter Burgess
New
 Contributor
  • New
 Contributor
  • 2 replies
  • February 27, 2025

Just seen this - did you manage to get it fixed - I have exactly the same problem!!


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 3719 replies
  • February 27, 2025

Hey there ​@Peter Burgess, thank you for reaching out. 

 

I believe we have since been in contact with you regarding your issue, so please await further updates.

 

Thanks,

Tyler


Peter Burgess
New
 Contributor
  • New
 Contributor
  • 2 replies
  • February 27, 2025

Hello Tyler I have just received a text from yourselves to the effect that I've started using chargeable services while roaming!!!! That is utterly ridiculous!!! To want to charge me extra for something that does not even work!!! And if you look at my usage history you will see that I ONLY use a few text messages each month .... that is ALL I use and for that "privilege" I have been regularly paying more than £10 a month!! It might be different if your system even worked .... which it doesn't!!! I am now becoming more than a little irritated ........


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 3719 replies
  • February 28, 2025

Hey there ​@Peter Burgess, sorry to hear that.

 

Have you made any phone calls whilst abroad? Or only texts?

 

Thanks,

Tyler