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Question

Not receiving calls (samsung)

  • July 25, 2025
  • 1 reply
  • 45 views
S
New Contributor

Hi, phonecalls won't come through to my phone for the last 2 days. I think there was an update just before that. I can make calls, and can send and receive texts.

When someone calls it says something like 'conditional forwarding ' on their phone, but it doesn't connect to my or my answerphone.

Any suggestions?

Thanks

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • July 28, 2025

    Hi there ​@Shar, sorry to hear that. Last week on the date you posted this, there was an issue with EE and Vodaphone, which caused disruption, and stopped users being able to call and receive calls from anyone on those networks. This furthermore had a further impact on other networks, but has since been resolved from last Friday.

     

    This issue was with EE and something out of our control, and we sincerely apologise for the issues caused.

     

    If you’re still having issues now, please do let us know.

     

    Thanks,

    Tyler

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