Hello, I'm not receiving text messages from Nationwide building society specifically the one-time passcode to log into their banking app.
I have spoken to Nationwide and they logged an IT incident.
On investigation the IT department found that the text messages were being sent to my phone, however they were not getting the ping back to say it had been delivered.
Please help
+25Hi
Sorry to hear this, is it just Nationwide you’re not receiving OTP codes from?
How are other OTP codes from other companies/services?
Tom
Nationwide & Greggs oddly enough?
I am receiving the OTP for other apps ok
+25Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
No sadly not just not got anywhere with anybody trying to help me with the one-time password issue from various companies and providers. This service is absolutely shocking. Having been a customer for 13 days, I have sadly terminating my contract and dealings with ID within the 14-day cooling off. Such poor customer service. No one willing to help. So sad
I had a 1 hour 30 minute live chat conversation and got misinformed on at least three occasions and what the next steps would be. It is just unbelievable.
Apparently there are complaints and technical support case numbers created. I'm very doubtful there will be a positive result on this
I have cleared my messaging cache and reset my data network settings and also even collected a new sim card from currys and ported the number across the new card. Just not a positive experience whatsoever so sad
+7Hi
Create a new topic and ask a question to the iD Community.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
