Hi ​@Solent7 

What phone do you have?

When you say ‘ mobile fixes and then it happens again’, can you make/receive calls in certain places and not in others or is it a case of your phone works for a while and then stops and if so what are the ‘fixes’ that are being used to reconnect to calls? 

Can you still use your data and send/receive texts?

It may be worth getting a replacement SIM to rule that out.

x



 

Hey there ​@Solent7, we’re very sorry to hear this.

What phone do you have and what’s your full postcode please?

How long have you had issues for?

Thanks,

Tyler

iPhone 16 

BH6 4BP

I thought it was fixed a few months ago but it has come back in the last few weeks!!

Hey there ​@Solent7, there is, at times, heavy usage in this local area.

As a result, you may experience varying data speeds depending on how many customers are connecting to our network via your closest mast.

We’re always working to improve our network and aim to provide the best experience possible.

See below for other factors that may affect your signal:

https://www.three.co.uk/support/network-and-coverage/coverage?location=G46+6SA&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

Also, when you go into phone settings, is your phone number showing, and showing correctly please?

Thanks,

Tyler

Hi, my husband and I have just joined and we’re not able to make or receive calls either. It’s dangerous for this to be the case for both of us. What’s the answer? It’s not the mobile service locally as we were with Three and EE previously with no issues…

My iPhone does not work either and has nothing to do with heavy usage etc etc. All my settings are fine - I’ve compared them to the rest of my family!! Seriously considering leaving iD!!

Hey there ​@Carrie66, what’s your full postcode and what phone do you have?

Thanks,

Tyler

Hey there ​@Solent7, to re-confirm, your phone number shows correctly in your settings?

Thanks,

Tyler

Yes Tyler 

Thank you ​@Solent7. Is the issue only with calls, making and receiving them?

Do texts and data work okay?

Thank you,

Tyler

Only calls. Everything else works. 

Hi there ​@Solent7, sorry to hear that.

Is the issue solely at home, or everywhere you go?

Thanks,

Tyler

Everywhere I go. 

Hi ​@Solent7  I am sorry to hear this. Is it just poor coverage, or are you unable to make/receive calls at all?

If you are having issues everywhere, it may be worth testing the SIM in a different handset. If this still does not work, we would suggest getting a replacement SIM - How do I get a replacement SIM or eSIM? | iD Mobile Community

Please let us know how you get on.

Yes a new SIM might be the answer. 

Hi there ​@Solent7, please take a look at the link sent by my colleague on how to receive a new SIM, and let us know how it goes.

Thanks,

Tyler

Hi I tried the link and I got a bot who went in circles. How else can I sort this??  

Hi there ​@Solent7, you need to type “Speak to an agent”.

Thanks,

Tyler