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Question

not receiving or sending phone calls


How do I fix this! I’d mobile fixes and then it happens again. Seriously considering not renewing my contract!! 

4 replies

Decembersangel72
Silver Contributor

Hi ​@Solent7 

What phone do you have?

When you say ‘ mobile fixes and then it happens again’, can you make/receive calls in certain places and not in others or is it a case of your phone works for a while and then stops and if so what are the ‘fixes’ that are being used to reconnect to calls? 

Can you still use your data and send/receive texts?

It may be worth getting a replacement SIM to rule that out.


x



 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3801 replies
  • April 28, 2025

Hey there ​@Solent7, we’re very sorry to hear this.

 

What phone do you have and what’s your full postcode please?

 

How long have you had issues for?

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 1 reply
  • April 28, 2025

iPhone 16 

BH6 4BP

I thought it was fixed a few months ago but it has come back in the last few weeks!!


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3801 replies
  • April 28, 2025

Hey there ​@Solent7, there is, at times, heavy usage in this local area.

 

As a result, you may experience varying data speeds depending on how many customers are connecting to our network via your closest mast.

 

We’re always working to improve our network and aim to provide the best experience possible.

 

See below for other factors that may affect your signal:

 

https://www.three.co.uk/support/network-and-coverage/coverage?location=G46+6SA&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

 

Also, when you go into phone settings, is your phone number showing, and showing correctly please?

 

Thanks,

Tyler