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Active Contributor
April 26, 2025
Question

not receiving or sending phone calls

  • April 26, 2025
  • 18 replies
  • 192 views

How do I fix this! I’d mobile fixes and then it happens again. Seriously considering not renewing my contract!! 

    18 replies

    Solent7Author
    Active Contributor
    September 10, 2025

    Only calls. Everything else works. 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 11, 2025

    Hi there ​@Solent7, sorry to hear that.

     

    Is the issue solely at home, or everywhere you go?

     

    Thanks,

    Tyler

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    Solent7Author
    Active Contributor
    September 11, 2025

    Everywhere I go. 

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 12, 2025

    Hi ​@Solent7  I am sorry to hear this. Is it just poor coverage, or are you unable to make/receive calls at all?

    If you are having issues everywhere, it may be worth testing the SIM in a different handset. If this still does not work, we would suggest getting a replacement SIM - How do I get a replacement SIM or eSIM? | iD Mobile Community

    Please let us know how you get on.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Solent7Author
    Active Contributor
    September 13, 2025

    Yes a new SIM might be the answer. 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 15, 2025

    Hi there ​@Solent7, please take a look at the link sent by my colleague on how to receive a new SIM, and let us know how it goes.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Solent7Author
    Active Contributor
    September 15, 2025

    Hi I tried the link and I got a bot who went in circles. How else can I sort this??  

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 17, 2025

    Hi there ​@Solent7, you need to type “Speak to an agent”.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.