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Active Contributor
April 26, 2025
Question

not receiving or sending phone calls

  • April 26, 2025
  • 18 replies
  • 192 views

How do I fix this! I’d mobile fixes and then it happens again. Seriously considering not renewing my contract!! 

    18 replies

    Decembersangel72
    Gold Contributor
    Gold Contributor
    April 26, 2025

    Hi ​@Solent7 

    What phone do you have?

    When you say ‘ mobile fixes and then it happens again’, can you make/receive calls in certain places and not in others or is it a case of your phone works for a while and then stops and if so what are the ‘fixes’ that are being used to reconnect to calls? 

    Can you still use your data and send/receive texts?

    It may be worth getting a replacement SIM to rule that out.


    x



     

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    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    April 28, 2025

    Hey there ​@Solent7, we’re very sorry to hear this.

     

    What phone do you have and what’s your full postcode please?

     

    How long have you had issues for?

     

    Thanks,

    Tyler

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    Solent7Author
    Active Contributor
    April 28, 2025

    iPhone 16 

    BH6 4BP

    I thought it was fixed a few months ago but it has come back in the last few weeks!!

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    April 28, 2025

    Hey there ​@Solent7, there is, at times, heavy usage in this local area.

     

    As a result, you may experience varying data speeds depending on how many customers are connecting to our network via your closest mast.

     

    We’re always working to improve our network and aim to provide the best experience possible.

     

    See below for other factors that may affect your signal:

     

    https://www.three.co.uk/support/network-and-coverage/coverage?location=G46+6SA&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

     

    Also, when you go into phone settings, is your phone number showing, and showing correctly please?

     

    Thanks,

    Tyler

     

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    New Contributor
    September 4, 2025

    Hi, my husband and I have just joined and we’re not able to make or receive calls either. It’s dangerous for this to be the case for both of us. What’s the answer? It’s not the mobile service locally as we were with Three and EE previously with no issues…

    Solent7Author
    Active Contributor
    September 4, 2025

    My iPhone does not work either and has nothing to do with heavy usage etc etc. All my settings are fine - I’ve compared them to the rest of my family!! Seriously considering leaving iD!!

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 8, 2025

    Hey there ​@Carrie66, what’s your full postcode and what phone do you have?

     

    Thanks,

    Tyler

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    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 8, 2025

    Hey there ​@Solent7, to re-confirm, your phone number shows correctly in your settings?

     

    Thanks,

    Tyler

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    Solent7Author
    Active Contributor
    September 8, 2025

    Yes Tyler 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 10, 2025

    Thank you ​@Solent7. Is the issue only with calls, making and receiving them?

     

    Do texts and data work okay?

     

    Thank you,

    Tyler

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