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Question

Not receiving OTP texts


EmmaK
Community Member

I have recently joined ID and now I am unable to get OTP messages. How can I solve this? 

This topic has been closed for comments

11 replies

Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • December 12, 2021

Hi @EmmaK,

We are sorry to hear about this issue. We’ll shortly send you a Private Message to your Community account so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

Ryan


Matthew Britton
Community Member

This is an ongoing issue with ID Mobile 

I have changed to ID mobile and having same issue cannot get NatWest OTP to register for online banking.lookibg back this is a common problem witu ID Modile.and everyone gets the same automated response .

I am waiting from my automated response .

Not good .from ID mobile and has put me right off.mifgt loo at cancelling contract still in the cancellation period 


Alasdair Fraser
Community Member

Having this same issue. Also completely in limbo after porting my old number over. 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7689 replies
  • December 22, 2021

@Alasdair Fraser,

I can see that we have replied to a different post and we’ll assist you further there.

 

Kash


Jane S
Community Member
  • Community Member
  • 0 replies
  • April 7, 2022

I recently ported my number to iD and now can't receive any OTP messages.  Other SMS seem to be fine.  I see this is a common problem.


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 11680 replies
  • April 7, 2022
Jane S wrote:

I recently ported my number to iD and now can't receive any OTP messages.  Other SMS seem to be fine.  I see this is a common problem.

Okay @Jane S, when I joined iD Mobile and then ported my number over to iD, I continued receiving my OTP messages from banks etc. 

Have you tried the iD live chat service to get this sorted?

I recommend you chat between 9am and 6pm, and typing “talk to a person” once you get connected - you should avoid the 24/7 chat-bot if you do.

Anyway, good luck. 


Jane S
Community Member
  • Community Member
  • 0 replies
  • April 7, 2022

Thanks @andewhite I just had a live chat.  They said I needed to contact every organisation to tell them I've changed networks.  I don't understand that.  I've kept the same number and receive other messages.


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 11680 replies
  • April 7, 2022
Jane S wrote:

Thanks @andewhite I just had a live chat.  They said I needed to contact every organisation to tell them I've changed networks.  I don't understand that.  I've kept the same number and receive other messages.

Okay @Jane S, this sounds like nonsense from the live chat team.

When I joined iD and ported my number to iD; I didn’t tell any organisations that I changed networks, yet my OTP messages continued being delivered OK.

What network did you use prior to joining iD?
You could test the live chat solution by contacting just ONE organisation, and tell you’ve been advised to let them know you’ve switched networks, because your OTP messages are not working.

I’d be surprised if that solved the issue though - good luck anyway.

 


Rory C
iD Mobile Employee
  • iD Mobile Employee
  • 1684 replies
  • April 8, 2022

Hi @Jane S, as @andewhite says, that doesn’t sound right. Not sure why that’s been advised. 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Thank you,

Rory


Jane S
Community Member
  • Community Member
  • 0 replies
  • April 8, 2022

I don't seem to have a 'most helpful' button but thank you so much @Rory.  The tech team seem to have fixed the problem.  🙂


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7689 replies
  • April 19, 2022

Hi @Jane S,

I can see that we have sent you a Private Message and this is resolved.

Please let us know if you require further assistance.

 

Kash