Not receiving text messages

It's a nightmare I am the same been like this since Friday 😕 

​@Cfriel  It would appear the problem is with communication with O2 which Giff Gaff is using O2 network. This problem may be on O2 side of things or a combination of O2 and IDMobile /3(Three).

Have you noticed anyone else experience similar issues in your postal area? 

Joe

No I have family members with O2 also and no problems 

​@Cfriel  Have you checked to see if any problems have been reported in your postal area where your have this problem?

Use this link to see if any problems have been reported. 

https://www.idmobile.co.uk/help-and-advice/coverage

Try taking out your Sim.card and putting back into your phone and ask your contact that you have problems with texting to send you a text. 

If the above has no effect you may want to try the following below. 

Try resetting your current network settings by following detail's.

https://community.idmobile.co.uk/network%2Dtroubleshooting%2D177/i%2Dcan%2Dt%2Dsend%2Dor%2Dreceive%2Dtexts%2Dsms%2Dfrom%2Dmy%2Dsim%2Dwhat%2Dshould%2Di%2Ddo%2D67949

Joe

I have removed the sim, reset network and restarted phone on several occassions but still no joy 😨

Tried all of above and still not recieving my text messages 

Hi ​@Doobles14,

It sounds like the issue is with O2 related networks/numbers. 

Have you tried sending the message as iMessage/RCS?

​@Cfriel are you also having issues with O2/GiffGaff?

Kash

I have tried that also rcs chat but still not working

I ported my sons Nr over which should have completed and since then he can receive texts and calls but if anyone rings or texts him it says number not recognised.  Have had a new SIM card and done network resets numerous times and still nothing.  I have no idea where to go from here.  The technical department are looking into it but don’t hold out much hope of a solution now 😭

Hi ​@JodyP,

Welcome to the Community!

Sorry to hear about this and it sounds like it may be a split port.

When was this escalated to the team? It can take around 72 hours for an update on their investigation.

Kash

Hi, thanks for the swift reply,  the good news is the phone has started working about an hour ago so the technical department must have sorted out the issue. 

I'm having the same issue and have since Sunday. Can't receive text messages from GiffGaff numbers but can text them ok and take their calls. Tried all the suggested resets and nothing has helped.

I’m having the same issue too. I’m not receiving SMS messages from two contacts. Both are on o2’s network. I can send them and they are received by both recipients, but I don’t receive anything from them in return. I’ve been through all the steps above, but they haven’t helped. 

It definitely seems to be from o2 that I'm not recieving messages from 

Hi I also haven't been able to recieve texts from giffgaff O2 and Tesco network? Also when i switch my WiFi off I cant make or recieve calls. This has been since Friday so 5 days nearly 6 in total. This is no good at all. Paying a monthly contract to run off my WiFi?  My partner is o2 and both my kids are giffgaff. Only joined this network in January and I'm not impressed with weeks into a 2 Yr contract with them 

I'm not receiving from tesco mobile also, not good

Not been receiving text from o2 network since Thursday, spoke to numerous customer service reset all settings tried everything they suggest. They tried to convince me it may be an issue with o2 network. It's clearly not an issue with o2, they can send and receive but I can only send. Shocking service been 6 days now, if its not fixed soon I'll be canceling direct debit, no point paying for a service im not receiving 

I agree. This is my 3rd issue since January. I joined this network as my brother is with them and gave great reviews. Were both within the same area. He isn't having a problem with his network yet I am?? Very confusing to me?? I've done all the troubleshooting suggested without any resolve. 

Still not recieving text messages🤨 how long is shortly? 🤔🤔Not recieving text for a week now 😡

I got around 60 texts through this morning around 7.30 from several different people

I have turned my phone off then on and now they are all comming threw thanks for your reply 👍

I still haven’t received any messages from my contacts on o2. I’ve switched my phone off and back on again and still nothing. Are the technical team still working on this or is it considered resolved now? 

Mines seems to be ok now, can't confirm for anyone else, sorry

​@DavinaP  there was an announcement yesterday with text messaging. There still ongoing working see this

• Service Status.

Joe