Skip to main content

Not receiving text messages

M
New
 Contributor

I’m aware there has been an issue with not receiving text messages. This has been a problem for a few days and has not been resolved. My partner is also with ID and is having the same problem. My nephew is with 3 and also having the same problem. No problem with calls or what’s app etc. clearly a problem with the 3 network. Has this been escalated to 3? Any resolution? Thanks 

    JoeKing
    Silver Contributor
    Forum|alt.badge.img+9
    • JoeKing
    • Silver Contributor
    • March 29, 2025

    ​@MAK1971  Afternoon to you 3 are fully aware of said problem and are working on the problem. It's effecting some customer's.

    Some customer's that previously could not receive or send text can finally do so. Try turning of your phone and turning it back on as suggested by some customer's. 

    Also is this happing no matter the postal area you're at? 

    Just have a look to see on the network status checker if any known issues have been reported. 

    https://www.idmobile.co.uk/help-and-advice/coverage

     

     

     

    Joe 

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    M
    New
 Contributor
    • MAK1971
    • New
 Contributor
    • March 29, 2025

    Hi. Thanks for your reply. Yes, it’s happening in different postal areas. I’ve tried switching off and on multiple times and there are no outage problems reported. How will I know if and when this issue is resolved? 

    JoeKing
    Silver Contributor
    Forum|alt.badge.img+9
    • JoeKing
    • Silver Contributor
    • March 29, 2025

    ​@MAK1971  Best is to use the live chat to speak to an agent give them as much detail as possible and let them know you done all possible checks and test. And just to add mention the was an issue with text messaging effect some customer's mid week.

    Type in the message box To Speak to someone. 

    https://www.idmobile.co.uk/live-chat

    Our Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays

     

    Joe

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • March 31, 2025

    Hey there ​@MAK1971, sorry to hear that.

     

    The overall issue for some customers not receiving texts has been resolved by Three UK. Can you confirm if you’re still having the same issues?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New
 Contributor
    • MAK1971
    • New
 Contributor
    • April 2, 2025

    Hi. It seems to be working for me but my partner is still having problems and not receiving text messages. My partner is also with ID mobile. 
     

     

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • April 3, 2025

    Hi ​@MAK1971 

     

    Okay, please have them get in touch so we can assist them directly.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New
 Contributor
    • MAK1971
    • New
 Contributor
    • April 3, 2025

    Thanks. Should he post on this message forum? 

    M
    New
 Contributor
    • MAK1971
    • New
 Contributor
    • April 3, 2025

    Hi again. My partner has just received a load of messages so we’re hoping that the problem fixed for him too. Thanks 

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • April 4, 2025

    Hi ​@MAK1971 

     

    Glad to hear.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


    Terms & Conditions