I’m aware there has been an issue with not receiving text messages. This has been a problem for a few days and has not been resolved. My partner is also with ID and is having the same problem. My nephew is with 3 and also having the same problem. No problem with calls or what’s app etc. clearly a problem with the 3 network. Has this been escalated to 3? Any resolution? Thanks
+7
Some customer's that previously could not receive or send text can finally do so. Try turning of your phone and turning it back on as suggested by some customer's.
Also is this happing no matter the postal area you're at?
Just have a look to see on the network status checker if any known issues have been reported.
https://www.idmobile.co.uk/help-and-advice/coverage
Joe
Hi. Thanks for your reply. Yes, it’s happening in different postal areas. I’ve tried switching off and on multiple times and there are no outage problems reported. How will I know if and when this issue is resolved?
+7
Type in the message box To Speak to someone.
https://www.idmobile.co.uk/live-chat
Our Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays
Joe
+24Hey there
The overall issue for some customers not receiving texts has been resolved by Three UK. Can you confirm if you’re still having the same issues?
Thanks,
Tyler
Reply.
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.