not registered on network

my sim has stopped working. i cant access online account as I hadn’t registered yet, so i wouldnt be able to activate a new sim when it arrives. how can i order a new one online without access to my account? i’m stuck

2 replies

Userlevel 8
Badge +9

This forum article should help in this situation, @etty.

Userlevel 7
Badge +6

Hi @etty,

Welcome to the Community!

Just checking if the information that @andewhite provided has helped.

If you require further assistance, please let us know.