Question

Number not recgnised

  • 9 April 2024
  • 1 reply
  • 33 views

Since last night I haven’t been able to receive text messages or phone calls. I can make calls and send messages. 
 

I have been on the online chat 4 times, picked up a replacement sim, refreshed numbers on messages and phone, refreshed the network but without any luck. 
 

when people call they get a message to say my number is not recognised 😭


1 reply

Userlevel 8
Badge +9

The iD Live Chat service is probably the quickest way to get your iD account working properly, @Kate Hillman

Other options are visiting a Currys store and getting help in-store, or wait here for someone from iD Mobile to respond by PM - knowing that iD personnel normally only read forum posts once a day (sometimes less frequently). 

🍀

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